Hollie Carey

I started my role at WTW in September 2024 as a Pension Administration Apprentice working towards a level 3 qualification in pensions administration. I have recently passed my apprenticeship and gained my new qualification which has opened many new opportunities for me within the business. At the beginning of my apprenticeship I worked through a 6 month rotation where I gained experience working in the Service centre working as first point of contact for our members and answering a variety of different queries over the phone. I then went onto working within the Administration teams where I learnt many new key skills on how to answer technical questions and also using many different software systems such as iPA and WorkView. For the remainder of my rotation period I worked as a Business Analyst where I learnt all things business and got the opportunity to begin running meetings and speaking to internal and external stakeholders. For the remainder of my apprenticeship I worked as a Business Analyst where I got the opportunity to grow my confidence with speaking to new people and also gained key skills in estimations, and writing. Since the new tax year I have recently been promoted from an Associate to a Senior Associate highlighting that my hard work is paying off.

During my time at the Well House Inn I learnt many key skills and life skills which allowed me to climb the ladder within the Business. Day to day I greeted customers warmly and catered to their needs, I am able to work in a fast paced envoimrent and stay calm which allowed me to provide a high level of customer service. I maintained a clean working space at all times ensuring order and organization. I worked my way up to become restaurant supervisor allowing me to oversee other colleagues and help out where needed. I was also then given the title of shift supervisor which allowed me to gain new skills in leadership. Throughout my time I learnt how to handle money and also learnt how to cash up at the end of the day giving me an increase of responsibility. I handled many phone calls daily answering customer queries and taking bookings in a professional manner and was also able to deal with any complaints that customers may have ensuring i try and provide the best possible outcome and keep customers happy. I always ensured I maintained good communication between front and back of house to ensure everyone knew what was happening and everyone was happy.