Hollie Brown
Sheffield ,South Yorkshire
Summary
Confident, compassionate, and highly motivated individual with over six years of hospitality experience and exceeding in customer service. Skilled at working efficiently in fast-paced, high-pressure environments while maintaining a positive and team-focused attitude. Organised, self-driven, and committed to delivering excellent service, with a strong ability to adapt, communicate, and support both colleagues and customers. Always eager to take on new challenges with diligence and enthusiasm.
Overview
10
10
years of professional experience
Work history
Baking Assistant
Crumb Bakery
Sheffield, South Yorkshire
08.2024 - Current
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Packaged baked items efficiently to expedite sales process.
- Coordinated with the head baker, streamlined daily operations of bakery.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
- Monitored expiry dates and used ingredients accordingly.
- Weighed, priced and packed baked goods for sale.
Bartender
Mowgli Street Food
Sheffield
05.2021 - 05.2024
- Prepared a wide range of cocktails, mocktails, and signature drinks to company standards
- Delivered prompt, friendly, and professional bar service during peak trading hours
- Managed stock rotation, restocking, and checks to ensure bar efficiency
- Ensured cleanliness and organisation of the bar area in line with food safety and hygiene regulations
- Handled cash and card transactions accurately using the POS system
- Supported front-of-house team with table service during busy periods
- Trained junior team members on drink preparation, bar maintenance, and customer interaction
Waitress
Badgers Café & Cocktail Bar
Guisborough
08.2017 - 09.2018
- Improved customer satisfaction by providing efficient and friendly service.
- Met special dietary requests with careful preparation and presentation of dishes.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Received complaints and offered remedial action to help improve customer experiences.
Teaching Assistant
Kings Performing Arts School
Guisborough , North Yorkshire
09.2015 - 05.2017
- Assisted in lessons specialising in performing arts teaching singing, acting and dance.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Prepared classroom materials to facilitate efficient lessons.
- Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
- Cultivated close working relationships with students, teaching staff and parents.
- Offered students personalised support during in-class activities and projects.
- Organised class spaces and prepared materials for upcoming teacher lessons.
Education
Bachelor of Arts - Illustration
Sheffield Hallam University
Sheffield07.2022
Foundation Degree in Arts - Art & Design
The Northern School of Art
Middlesbrough07.2018
A-Levels - English Language, Fine Art, Psychology
Prior Pursglove College
Guisborough 08.2017
GCSEs - 11 GCSE’s including Maths & English
Laurence Jackson School
Guisborough 08.2015
Skills
- Communication excellence
- Well-organised multitasker
- Payment Processing
- Composure under pressure
- Health and Safety Compliance
- Up-Selling experience
- Food Hygiene
- Allergy awareness
Hobbies, Interests and Achievements
- HACCP Level 2 Food Hygiene Certificate
- HTST First Aid Certificate
- Freelance Illustration working alongside music venues, bars and other artists
- Freestyle Snowboarding
- Gold Duke of Edinburgh Award
Timeline
Baking Assistant
Crumb Bakery
08.2024 - Current
Bartender
Mowgli Street Food
05.2021 - 05.2024
Waitress
Badgers Café & Cocktail Bar
08.2017 - 09.2018
Teaching Assistant
Kings Performing Arts School
09.2015 - 05.2017
Bachelor of Arts - Illustration
Sheffield Hallam University
Foundation Degree in Arts - Art & Design
The Northern School of Art
A-Levels - English Language, Fine Art, Psychology
Prior Pursglove College
GCSEs - 11 GCSE’s including Maths & English
Laurence Jackson School
Similar Profiles
Paulina CortesPaulina Cortes
General Manager at Crumb Brother’s BakeryGeneral Manager at Crumb Brother’s Bakery
Zita MichaelZita Michael
Engineer at Tuaran Crumb Sdn. Bhd.Engineer at Tuaran Crumb Sdn. Bhd.
Misael MendezMisael Mendez
Cashier at Modern CrumbCashier at Modern Crumb
Elin ReevesElin Reeves
Director of Publications at European Respiratory SocietyDirector of Publications at European Respiratory Society
Chidike VincentChidike Vincent
Research Developer – UAV Disaster Response at Sheffield Hallam UniversityResearch Developer – UAV Disaster Response at Sheffield Hallam University