Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Hollie Brooks

Castleford,Wakefield

Summary

I am a proactive student searching for a customer service role, always eager to learn new skills and gain work experience. Ready to assist team and work in fast-paced environment. Also a reliable customer service representative with background in providing professional and helpful support to new and existing clients as well as friendly, hardworking and an energetic communicator.

Overview

5
5
years of post-secondary education

Work history

Glass Collector

The Printers Draft
Pontefract, Wakefield
07.2023 - Current
  • Cleared empty drinks glasses and quickly processed repeat orders.
  • Proactively handled customer complaints, promptly resolving issues to ensure guest satisfaction.
  • Carefully collected glassware from bar and outside areas, reducing glass breakage.
  • Checked glasses were properly cleaned before stacking and storing for re-use.
  • Assisted bar and wait staff, completing tasks as directed to ease workflow.
  • Worked unsupervised, using initiative to anticipate restaurant needs.
  • Loaded glassware into dishwashers and hand-washed fragile items separately.
  • Supported bar opening and closing procedures.
  • Cleaned accidental spillages and broken glass quickly to maintain safe customer environments.
  • Re-stocked bar area with glasses, snacks and refillable items.
  • Restocked ice and garnish trays to support high-volume bar needs.

Customer Service Adviser

Solar Fast
Allerton Bywater , West Yorkshire
06.2023 - Current
  • Handled a high volume of client inbound calls per day.
  • Maintained records and up to date logs within spreadsheets
  • Successfully handled complex customer enquiries, such as complex questions regarding their order processes, following structured scripts and criteria to achieve optimal resolution.
  • Accurately identified and addressed potential customer needs, applying appropriate upselling techniques to maximise sales.
  • Continuously improved product knowledge through training and research to ensure the highest levels of service quality.
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Offered detailed advice on product and service benefits.
  • Recorded customer communications to maintain proper documentation.
  • Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
  • Scheduled customer appointments and sent reminders to maintain active schedule.
  • Liaised with team to develop strategies in improving customer service.
  • Recorded and processed customer data accurately.

Education

GCSEs -

Airedale Academy
Castleford
09.2018 - 06.2023

Skills

  • Customer service
  • Equipment maintenance
  • Sales enquiry handling
  • Professional demeanour
  • Credit card processing
  • Relationship-building
  • Order processing
  • Written and verbal communication skills
  • Microsoft Office
  • Outstanding customer service
  • Efficient multitasker
  • Outgoing and enthusiastic
  • Confident communicator
  • Superb time management
  • Customer service oriented
  • Bar housekeeping
  • Stacking and storing glassware
  • Disinfecting procedures
  • Physical stamina

Languages

English
Native

Timeline

Glass Collector

The Printers Draft
07.2023 - Current

Customer Service Adviser

Solar Fast
06.2023 - Current

GCSEs -

Airedale Academy
09.2018 - 06.2023

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Hollie Brooks