Hollie Bircumshaw

I have worked a number of roles as a customer assistant/server at Greggs, including till-operator, food preparation and restocking. Greggs is fast-paced and required a high level of sociability. On top of that, the role required very strong team organisation and engagement, demanding communication non-stop.

• I worked as a Customer Service Agent as a telephone operator.
• This was an administrative position, logging and booking services for customers over the phone. The call volumes were often high, meaning I had to work efficiently in order to correctly book and deliver customer service, as well as answering customer queries.

• During my time at Primark, I worked mostly as the returns employee. I would carry out all of my duties on the shop floor, meaning I also had to multi-task as I engaged with customers. In order to manage the constant influx of returns from customers and the fitting rooms, I had to manage my time and work efficiently.
• Greeted customers and offered assistance with selecting merchandise. As I worked a role in returns, I gained an exceeding knowledge of all of the stock in store and was comfortable customers in any department.
• I often dedicated myself to overtime shifts, which included positions as, till-operator, allowing me to deliver outstanding in-store experience through positive and attentive customer service, and floor assistant, therefore, I continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.

• As a server for Hoy Sam, I had the position of answering telephone orders. This was a very quick paced and focused role, as I would constantly manage orders throughout the night. This role required a large amount of responsibility, as I took orders, delivered them to the kitchen and answered to any mistakes in customer orders.
• I participated in all health department regulations, proactively identifying and highlighting issues immediately, especially as I would assist cleaning the kitchen in preparation for the next day.