Playing Piano
Hoi Yi Lai
Nottingham
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Secretary
Wah Ming Hong Limited
Hong Kong
11.2012 - 12.2012
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Screened visitors and issued badges to maintain safety and security.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Sales Manager
Hoi Kee Ho Fresh Fish
Hong Kong
12.2008 - 03.2012
- Established and cultivated solid business relationships with new or existing accounts in hotel industry of Hong Kong and Macau for frozen seafood and Chinese dim sum division.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Provided secretarial and administrative support to Managing Director.
- Maintained and updated inventory records.
Event and Promotion Officer
Newmax Development Limited
Hong Kong
03.2008 - 07.2008
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisted manager to formulate and implement telemarketing activities.
- Executed sales promotions in skincare division.
Management Trainee
Aurora Aspect Enterprise (Holdings) Limited
Hong Kong
02.2006 - 02.2008
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Performed frontline duties include sales and event management in different events (roadshow mainly).
- Analyzed customer feedback to identify areas for improvement.
- Assisted with onboarding of new employees by providing training and development resources.
Management Trainee
Pro-Max Group Company Limited
Hong Kong
09.2005 - 01.2006
- Promoted Client's products and services by direct selling through roadshows.
- Provided excellent customer services in handling customers' complains and enquires.
Education
Bachelor of Arts - Marketing
The Hong Kong Polytechnic University
Kowloon, Hong Kong 09.2002 - 07.2005
No Degree - Sales And Marketing Education
Hong Kong Institute of Vocational Education
Kowloon Tong, Hong Kong 04.2001 -
Skills
Appointment Scheduling
Product promotions
Product and service sales
Customer services
Interests
Reading
Timeline
Secretary
Wah Ming Hong Limited
11.2012 - 12.2012
Sales Manager
Hoi Kee Ho Fresh Fish
12.2008 - 03.2012
Event and Promotion Officer
Newmax Development Limited
03.2008 - 07.2008
Management Trainee
Aurora Aspect Enterprise (Holdings) Limited
02.2006 - 02.2008
Management Trainee
Pro-Max Group Company Limited
09.2005 - 01.2006
Bachelor of Arts - Marketing
The Hong Kong Polytechnic University
09.2002 - 07.2005
No Degree - Sales And Marketing Education
Hong Kong Institute of Vocational Education
04.2001 -