Hoi Tang (Kimmy) Chan
Flitwick
Summary
Highly organised and customer-focused professional with over 10 years of experience in customer service, administration and operational support across the UK and Hong Kong. Experienced in maintaining accurate records, handling confidential information and delivering excellent service in fast-paced environments. A proactive and adaptable team player with strong communication, organisational and problem-solving skills, committed to accuracy, attention to detail and building positive working relationships. Eager to contribute to a professional organisation while continuing to develop my skills and experience.
Overview
14
14
years of professional experience
Work History
School General Assistant
Hertfordshire Catering Limited (HCL)
Flitwick
09.2024 - Current
- Plans hot and cold meal preparation in line with hygiene and safety requirements.
- Oversees dessert and menu item preparation to meet daily service standards.
- Coordinates safe meal delivery to pupils while maintaining high customer service.
- Manages allergy and special dietary requirements to serve meals accurately and safely.
- Sustains a clean, organised kitchen and dining environment for daily operations.
- Drives stock rotation, replenishment, and kitchen cleaning to support continuity.
- Leads effective team working during peak lunch service to keep service moving.
Tesco Colleague
Tesco
Flitwick
04.2024 - Current
- Delivers customer service promptly in a fast-paced retail environment.
- Manages checkout and self-checkout workflows to maintain cash handling accuracy.
- Coordinates click and collect service for accurate picking and smooth collection.
- Takes responsibility as a pharmacy multi-skiller for prescriptions, stock replenishment, and administration.
- Provides knowledgeable over-the-counter guidance and routes customers to the right support.
- Leads cross-department collaboration to align service delivery with business needs.
- Owns customer query handling, resolving issues in line with service standards.
- Maintains quality control through careful compliance with company policies and procedures.
- Drives consistent support across retail and pharmacy areas to meet priorities.
Customer Relations Officer
China Light and Power Company Limited
Hong Kong
10.2017 - 07.2022
- Established and maintained positive relationships with customer responding to inquiries promptly and professionally
- Negotiated effectively with customers to resolve complaints and reach mutually beneficial outcomes
- Collaborated closely with other departments to ensure customer requests were fulfilled in a timely manner
- Generated daily, weekly, and monthly reports on customer feedback, leading to improved customer experience.
Customer Relations Officer
Jardine Aviation Limited
Hong Kong
06.2014 - 10.2017
- Providing ground service for several airlines.(Boarding gate & Flight arrival)
- Understanding customer needs and requests to provide with the accurate service.
- A training tutor for the new joiners to the company.
- Handling administrative works, raising report for the special cases.
- Summarized customer complaints and feedback.
- Ad-hoc duties for any unanticipated situation.
Host of Merchandise
Hong Kong Disneyland
Hong Kong
07.2012 - 07.2013
- Providing professional customer service in the Disneyland retail shop.
- Monitoring the stock level in the store everyday to ensure the inventory sufficiency.
- Any of ad-hoc missions assigned from the management.
Education
Management and Economics Foundation - Management and Economics
Central College Nottingham
07-2012
HKCEE -
Pui Kiu College
01-2015
Bachelor of Arts - Human Resource Management and Marketing (Year 1 Completed)
Keele University
07-2014
Skills
- Ability to Multitask
- Food safety
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Microsoft Office
- Communication Skills
- Customer Service
- Administration
- Retail Operations
- Checkout Operation
- Data Entry
Awards
- Individual Excellence Award, 2016-10-01, Hong Kong International Airport Customer Services Excellence Programme
- Silver Award Face to Face Contact Centre Representative of the Year, 2021-10-01, Hong Kong Customer Contact Association
Hobbies and Interests
- Gardening
- Baking
- Parenting
- Crocheting
- Knitting
Timeline
School General Assistant
Hertfordshire Catering Limited (HCL)
09.2024 - Current
Tesco Colleague
Tesco
04.2024 - Current
Customer Relations Officer
China Light and Power Company Limited
10.2017 - 07.2022
Customer Relations Officer
Jardine Aviation Limited
06.2014 - 10.2017
Host of Merchandise
Hong Kong Disneyland
07.2012 - 07.2013
Management and Economics Foundation - Management and Economics
Central College Nottingham
HKCEE -
Pui Kiu College
Bachelor of Arts - Human Resource Management and Marketing (Year 1 Completed)
Keele University