Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Hoi Him Fung

Birmingham,UK

Summary

Meticulous IT system Administrator equipped to support network security and prevent threats. Maintains backup and disaster recovery plans to reduce vulnerabilities and data lost. Proactive problems solver with excellent and efficient supporting services . Experienced on cloud and own self servers, knowledge on server installation, network designing, routing, switching.

Overview

18
18
years of professional experience
10
10
years of post-secondary education

Work history

IT System Administrator

Hightech Systematic Limited and Elite View Develop
Hong Kong, Hong Kong
05.2021 - 06.2023
  • Evaluated latest innovations and adopted cost-effective, useful solutions.


  • Intecepted and monitored system status of headquarter, branch offices, warehouses, retail shops, to prevent theft and malware spread.
  • Answering and advice users enquiries, using support tools to manage and control remote devices.
  • Employed edge network devices to facilitate seamless network connectivity for staff.
  • PC, laptops, printers, mobile, Mac, CCTV maintenance, builds up and troubles shooting, Implemented software and hardware upgrades to boost system speed.
  • Servers rack assembly, network cabling.
  • Design network structures, routing , switching, firewall configuration
  • Other own host and cloud base servers administration experience :
  • Email servers, IBM Lotus Note and Rackspace.
  • Accounting system servers, Sage Accpac accounting system based on Windows server and Citrix platform.
  • VMware Vcentre and Esxi version 6, 7 and 8.
  • DNS servers.
  • File servers, NAS and Window server based. Managing staffs authentication, authorization, access control, data backup and to formulate recovery solutions.
  • Cloud base retails POS servers, Base on Windows server 2016 and SQL 2016, maintain database backup and recovery solution. Cooperate with vendors for setup, developing, patching, licensing and supporting.
  • Other projects experience, coordinate and planning for office, data centre movement, IT devices preparation for shop opening and sales exhibition.

Technical Support Clerk

Hope Year International Limited
Hong Kong, Hong Kong
12.2010 - 03.2011
  • Technical Support in Gas Detection System and related instruments
  • Expand market on environment measure mental instruments.(Data logger, IAQ, TVOC)
  • Handle general documents
  • Contact with vendor for buying goods and technical support for clients.
  • Outdoor site work and customer visit.

Lead

Hong Kong Disneyland Resort
Hong Kong, Hong Kong
07.2005 - 11.2010
  • Cashier.
  • Stocks management .
  • Assist store manager to manage floor operations and man power.
  • Arrange daily operation schedule for team member .
  • Handling guest needs, such as comments ,inquiries products feedback or complains.
  • Analyze sales report and bring up action plan for improving business.
  • Keep contact with planning and logistic team for stocks assortment delivery and store allocation.
  • Training for new team members.

Education

GCSEs - Science

Po Leung Kuk Yao Ling Sun College F.5
Hong Kong
09.1997 - 06.2002

A-Levels - Science

Western Christian College Grade 12 Graduation (Sas
Canada
07.2002 - 06.2004

Certificate of Higher Education - Networking

Cisco CCNA
Hong Kong
03.2023 - 03.2026

Skills

  • Typing : English : 30wpm Chinese : 25wpm
  • Language and writing skills: Fair English speaking, well speaking and writing in Cantonese, Mandarin
  • Full UK driving licence
  • Hardware and software installation
  • Customer service
  • Network development and administration
  • Infrastructure planning
  • System upgrades
  • Data collection and analysis
  • System development and administration
  • Software testing
  • Technical specifications
  • User Support
  • Operating systems
  • Program installations
  • Hardware knowledge
  • Technical support
  • Reporting and documentation
  • Technical analysis

Languages

English
Intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Advanced

Timeline

Certificate of Higher Education - Networking

Cisco CCNA
03.2023 - 03.2026

IT System Administrator

Hightech Systematic Limited and Elite View Develop
05.2021 - 06.2023

Technical Support Clerk

Hope Year International Limited
12.2010 - 03.2011

Lead

Hong Kong Disneyland Resort
07.2005 - 11.2010

A-Levels - Science

Western Christian College Grade 12 Graduation (Sas
07.2002 - 06.2004

GCSEs - Science

Po Leung Kuk Yao Ling Sun College F.5
09.1997 - 06.2002

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Hoi Him Fung