Hoi Ching Wong (Hayley)
London,United Kingdom
Summary
Resourceful employee with expertise in maintaining healthy customer pipeline and attention to detail. Demonstrates strong capabilities in customer service and communication management to attract new business opportunities.. Committed to leveraging these skills to drive organisational success and enhance operational efficiency.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Office administrator
Myco Works
London
09.2024 - Current
- Handled correspondence, providing timely responses to all enquiries.
- Resolved customer queries promptly for improved client satisfaction.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Provided administrative support during high-pressure periods, aiding overall productivity, which successfully hit target in 3 consecutive quarter
Test Centre Associate (Contract)
Reed in Partnership
, United Kingdom
12.2021 - 01.2026
- Documented and reported test results and incidents to ensure compliance with guidelines.
- Oversaw test sessions, maintaining smooth and secure testing environment.
- Addressed confrontational candidates calmly and professionally.
- Oversaw daily operations to achieve high productivity levels, successfully active zero data breach throughout the year.
Bullion Clearing Assistant
Bank of China (UK) Limited
London, United Kingdom
08.2023 - 06.2024
- Executed daily clearing of precious metals while monitoring potential discrepancies, and assist with trade bookings.
- Communicated with overseas clients to promote business growth.
- Processed monthly settlements and reconciled cash balances for clients with missing payments.
- Facilitated 25% increase in transactions traded through services.
Digital Marketing Assistant
Rugs of London
London, United Kingdom
05.2022 - 08.2023
- Generated creative ideas and marketing campaigns through research and brainstorming.
- Analysed data to provide performance insights and organise exhibitions.
- Processed orders and answered customer queries to enhance service delivery.
- Boosted sales by 15% within six months.
Education
Master of Science - Business Analytics
University of Exeter
Exeter 09.2020 - 12.2021
Bachelor of Science - Marketing and management
University of Sussex
Brighton 09.2017 - 06.2020
Skills
- Quality assurance and attention to detail
- Market analysis
- Problem solving
- Customer service and support
- Project management and operations
- Communication management
Languages
Chinese (Mandarin/Cantonese) - Native
Native
English - Proficient (C2)
Advanced (C1)
Key Contributions
- Master Series Speaker Talk: Invited Senior Bank Consultant to offer profound insights into keys to success and personal fulfilment.
- Breakfast time with CEO: Enhanced cross-functional collaboration, gained practical advice on how to success in today's fast-paced competitive business world.
- Public event planning: Powerful strategies for businesses to connect with target audience, enhance brand visibility, and foster a sense of community.
Timeline
Office administrator
Myco Works
09.2024 - Current
Bullion Clearing Assistant
Bank of China (UK) Limited
08.2023 - 06.2024
Digital Marketing Assistant
Rugs of London
05.2022 - 08.2023
Test Centre Associate (Contract)
Reed in Partnership
12.2021 - 01.2026
Master of Science - Business Analytics
University of Exeter
09.2020 - 12.2021
Bachelor of Science - Marketing and management
University of Sussex
09.2017 - 06.2020