Hoi-lo Lee
Cardi,Hong Kong
Summary
Highly skilled professional with expertise in operational project management, professional communication, and writing. Demonstrates excellent time management abilities and a strong aptitude for training and teamwork. Committed to leveraging these skills to drive organisational success and achieve career growth in dynamic environments.
Overview
9
9
years of professional experience
Work History
Assistance Customer Service Supervisor (Training)
HKSAR Digital Policy Office
Hong Kong
12.2021 - 08.2024
- Provide training and prepare training materials for new hires and existing staff on customer service skills, departmental knowledge and system operation.
- Monitoring service quality and providing staff counselling.
- Quality assurance work
Customer Service Officer
HKSAR Digital Policy Office
Hong Kong
03.2019 - 12.2021
- Answer general enquiries for departments and receive complaints and suggestions about government services.
- Utilised strong communication skills for handling customer complaints effectively.
Freelance Worker
01.2018 - 03.2019
- Assist in event operation
- Crowd control
- Promotion for company’s products
- Team management
- Event operation
Research Assistant
Lingnan University
12.2015 - 11.2018
- Company Overview: Public Governance Programme
- Complete questionnaires though telephone
- Assist on Research, likes visiting
- Public Governance Programme
Summer Internship
Hong Kong Police Force
06.2017 - 07.2017
- Organize and coordinate events for District Project Smart Rider
Summer Internship
Hong Kong Police Force
06.2016 - 07.2016
- Research Project (Enhancement in Road Safety of New Territories North Region by Strategic Deployment at Traffic Accident Blacksites and Road Engineering)
Education
Master of Arts - Journalism, Media and Communication
Cardiff University
Cardiff 09.2024 -
Bachelor of Arts - Chinese
Lingnan University
Hong Kong 09.2014 - 08.2018
Secondary 1-6 - Biology, Chinese Literature, Chinese History
T.W.G.Hs Kap Yan Directors’ College
Hong Kong 09.2008 - 08.2014
Skills
- Professional communication skills
- Writing
- Excellent time management abilities
- Training skills
- Operational project management
- Team work
Personal Information
- Date of birth: 04/15/96
- Gender: Female
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
English
Fluent
Timeline
Master of Arts - Journalism, Media and Communication
Cardiff University
09.2024 -
Assistance Customer Service Supervisor (Training)
HKSAR Digital Policy Office
12.2021 - 08.2024
Customer Service Officer
HKSAR Digital Policy Office
03.2019 - 12.2021
Freelance Worker
01.2018 - 03.2019
Summer Internship
Hong Kong Police Force
06.2017 - 07.2017
Summer Internship
Hong Kong Police Force
06.2016 - 07.2016
Research Assistant
Lingnan University
12.2015 - 11.2018
Bachelor of Arts - Chinese
Lingnan University
09.2014 - 08.2018
Secondary 1-6 - Biology, Chinese Literature, Chinese History
T.W.G.Hs Kap Yan Directors’ College
09.2008 - 08.2014
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