Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hoda Mahamud

London

Summary

Dynamic professional with extensive experience in administrative support and quality assurance officer. Proven ability in data management and customer service, enhancing operational efficiency. Skilled in developing personalized care plans and fostering strong client relationships, ensuring compliance and satisfaction. Committed to excellence and continuous improvement in all endeavors.

Overview

11
11
years of professional experience

Work History

Quality Assurance Officer

Support Direct Ltd
London
09.2020 - 07.2023

Performed daily evaluations of organisational work quality utilising tools such as Excel, Word, PowerPoint, and supervision.

Carer

Support Direct
London
09.2016 - 09.2022
  • Assisted clients with daily living activities, ensuring comfort and dignity.
  • Monitored and reported changes in client health to healthcare professionals.
  • Provided emotional support and companionship to enhance client well-being.
  • Administered medications according to prescribed schedules, ensuring compliance.

Admin

Support Direct Ltd
London
09.2019 - 09.2020

Handled email correspondence, telephone calls, and daily administrative duties.

Recruitment and Job Posting

Yes Care
London
04.2019 - 05.2019

Sourced qualified candidates for client needs through strategic job postings.

  • Improved candidate experience by maintaining clear communication channels throughout the recruitment process.

Admin

Hanwell Health Centre
London
07.2012 - 07.2012

Managed patient registration and prescription documentation.

Education

Bachelor Of Social Science - Sociology

Brunel University
London
07.2019

A Levels - Health And Social Care And Sports Science

Featherstone Sixth Form
Londo
06.2014

GCSE - GCSE

Featherstone High School
London
07.2012

Skills

  • Customer service
  • Recordkeeping and file management
  • Office administration
  • Documentation and reporting
  • Office management
  • Data confidentiality
  • Staff management
  • Employee supervision
  • Mail handling
  • Meeting facilitation
  • Client communication

Timeline

Quality Assurance Officer

Support Direct Ltd
09.2020 - 07.2023

Admin

Support Direct Ltd
09.2019 - 09.2020

Recruitment and Job Posting

Yes Care
04.2019 - 05.2019

Carer

Support Direct
09.2016 - 09.2022

Admin

Hanwell Health Centre
07.2012 - 07.2012

Bachelor Of Social Science - Sociology

Brunel University

A Levels - Health And Social Care And Sports Science

Featherstone Sixth Form

GCSE - GCSE

Featherstone High School
Hoda Mahamud