Ho Chuen Mok

• Relocated to the UK and focused on family responsibilities.
• Maintained technical and professional currency through AWS Cloud Practitioner Essentials training and Agile (CSM) training
• Available to return to work immediately in an application support role

Role Overview

Owned and supported multiple business-critical banking applications across their full lifecycle. Responsibilities spanned production application support (L3), SDLC delivery, project coordination, and budget oversight, ensuring system stability, regulatory compliance, and alignment with business objectives.

Key Responsibilities & Achievements

Application Support & Operations

• Provided L3 production support for Java and .NET banking applications in a live production environment
• Acted as incident owner for high-severity issues, leading investigation, resolution, and post-incident RCA
• Analysed application logs, SQL queries, and system metrics to diagnose performance and functional issues
• Supported batch jobs and scheduling using BMC Control-M and ensured completion of business-critical processing
• Coordinated with infrastructure, database, and vendor teams during incidents and releases

SDLC & Project Delivery

• Managed end-to-end SDLC activities, including requirements gathering, design, development coordination, testing, and production deployment
• Planned and executed application releases with controlled change management to minimise production risk
• Ensured operational readiness by embedding support considerations into design and delivery

Governance & Budgeting

• Managed project budgets and vendor costs, ensuring delivery within approved financial controls
• Produced status reports, risk assessments, and delivery updates for management and stakeholders
• Balanced delivery priorities with operational stability in a regulated banking environment

Stakeholder Management

• Acted as primary point of contact between business users, vendors, and technical teams
• Explained technical issues and impacts in clear business terms
• Maintained strong relationships with internal users and external partners

• Contributed to enhancement and maintenance of Trade Finance Systems for a local bank, gaining exposure to trading business intricacies.
• Coordinated with vendors for project development and collaborated on application and system architecture fine-tuning.

• Engaged in the e-Passport project and played a key role in designing and developing the Letter Template Administration System.
• Leveraged expertise in J2EE and Oracle Database, while closely communicating with customers and vendors.

• Contributed to large-scale Telecom and IT projects, including Taiwan and Macau Mobile Number Portability, demonstrating leadership skills as a team leader.
• Maintained strong customer relationships throughout the project lifecycle.

Participated in the development of an e-Loyalty system and Prepaid-c system for a Macau Mobile Operator, showcasing proficiency in JSP and web development technologies.