Hajra Naseer
High Wycombe,BKM
Summary
A dedicated and motivated individual with a strong background in customer service, inventory management, and teamwork. I am passionate about providing excellent service, improving store operations, and contributing to a positive shopping experience for customers. With experience working in fast-paced environments and a keen interest in learning new skills, I am eager to take on a role where I can make a tangible impact on both customer satisfaction and store performance.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Yasar Halim
12.2024 - Current
- Delivered high-quality customer service, assisting up to 100 customers per shift with product inquiries, transactions, and providing information.
- Managed stock replenishment for 200+ items daily, ensuring shelves remained well-stocked and organized.
- Reduced customer complaints by 30% through effective problem resolution and improving customer communication.
- Assisted with receiving deliveries and maintaining a clean shopping environment, contributing to zero stock discrepancies.
- Worked with the team to meet sales targets, achieving 110% of monthly sales goal in the last quarter.
Picker/Packer
The Rec Co
01.2023 - 12.2024
- Managed inventory systems for over 500 products, ensuring accurate stock levels and timely order fulfillment.
- Increased picking efficiency by 20% by organizing products to minimize pick times.
- Ensured the fulfillment of 150+ customer orders per day with an accuracy rate of 99.5%, maintaining high customer satisfaction.
- Contributed to maintaining a clean, organized, and safe working environment, supporting safety audits with zero violations.
General Operatives
Park Cakes Bakeries
01.2018 - 12.2023
- Met daily production targets by processing up to 1,000 units per shift, ensuring product quality remained high.
- Improved team efficiency, contributing to a 10% reduction in production downtime.
- Managed inventory and ensured 100% compliance with food safety standards, resulting in consistent quality control.
Education
BSc (Hons) - Computing
The University of Bolton
Manchester, MAN01.2024
GCSE - Maths, ESOL Level 1 English
Hopwood Hall College
Manchester, MAN01.2021
Skills
- Positive Customer Interactions
- Effective Team Collaboration
- Effective Product Information Sharing
- Stock Replenishment Expertise
- System Adaptation
- Community Engagement
- Regulatory Compliance Expertise
- Complaint resolution
- Complaint handling
- Refund processing
- Computer skills
- Microsoft office
- Stock management
Timeline
Customer Service Assistant
Yasar Halim
12.2024 - Current
Picker/Packer
The Rec Co
01.2023 - 12.2024
General Operatives
Park Cakes Bakeries
01.2018 - 12.2023
BSc (Hons) - Computing
The University of Bolton
GCSE - Maths, ESOL Level 1 English
Hopwood Hall College
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