Hiyori Isogai
Norwich,Norfolk
Summary
Personable and driven, with proven leadership and customer service skills gained through hospitality and retail roles. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Front of house team leader
Shiki Japanese Restaurant
Norwich, Norfolk
02.2024 - Current
- Trained new waitstaff on restaurant protocols, promoting consistent service quality across team members
- Resolved minor issues swiftly before escalated into major problems thus securing positive reviews from patrons
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Managed over 100 customers and 50 calls per day.
Customer Sales
Hankyu Department Store
Osaka, Japan
07.2023 - 08.2023
- Worked as sales clerk and had responsibility for customer service, inventory control, and cash register
- Learned proper customer service skills here because customer service manner of department stores is rigorous
- Worked with team members to manage sales floor during peak hours and ensure efficient customer flow
Front of house waiter
Obicà Mozzarella Bar
Tokyo, Japan
09.2021 - 05.2022
- It was bustling restaurant, and learned how to work efficiently as member of team
- Provided recommendations to customers, enhancing their dining experience.
- Provided top-notch service to customers, improved overall dining experience.
Education
Master of Arts - Gender Studies
University of East Anglia
Norwich, NFK 09.2023 - 09.2024
Bachelor of Arts - International Liberal Arts
Yokohama City University
Yokohama, Japan 04.2019 - 03.2023
Exchange Student - Culture and Linguistic
Università di Ca' Foscari
Venice, Italy 08.2021 - 08.2022
Skills
- Word
- Excel
- PowerPoint
- Team Leadership
- Active Listening
- Problem-Solving
- Bilingual
- Staff supervision
- Outstanding Customer Service
- Diplomatic communication
- Sales maximisation
- Multitasking mastery
Timeline
Front of house team leader
Shiki Japanese Restaurant
02.2024 - Current
Master of Arts - Gender Studies
University of East Anglia
09.2023 - 09.2024
Customer Sales
Hankyu Department Store
07.2023 - 08.2023
Front of house waiter
Obicà Mozzarella Bar
09.2021 - 05.2022
Exchange Student - Culture and Linguistic
Università di Ca' Foscari
08.2021 - 08.2022
Bachelor of Arts - International Liberal Arts
Yokohama City University
04.2019 - 03.2023
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