Hiyori Isogai
Norwich,Norfolk
Summary
Personable and driven, with proven leadership and customer service skills gained through hospitality and retail roles. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Front of house team leader
Shiki Japanese Restaurant
Norwich, Norfolk
2024.02 - Current
- Trained new waitstaff on restaurant protocols, promoting consistent service quality across team members
- Resolved minor issues swiftly before escalated into major problems thus securing positive reviews from patrons
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
- Managed over 100 customers and 50 calls per day.
Customer Sales
Hankyu Department Store
Osaka, Japan
2023.07 - 2023.08
- Worked as sales clerk and had responsibility for customer service, inventory control, and cash register
- Learned proper customer service skills here because customer service manner of department stores is rigorous
- Worked with team members to manage sales floor during peak hours and ensure efficient customer flow
Front of house waiter
Obicà Mozzarella Bar
Tokyo, Japan
2021.09 - 2022.05
- It was bustling restaurant, and learned how to work efficiently as member of team
- Provided recommendations to customers, enhancing their dining experience.
- Provided top-notch service to customers, improved overall dining experience.
Education
Master of Arts - Gender Studies
University of East Anglia
Norwich, NFK 2023.09 - 2024.09
Bachelor of Arts - International Liberal Arts
Yokohama City University
Yokohama, Japan 2019.04 - 2023.03
Exchange Student - Culture and Linguistic
Università di Ca' Foscari
Venice, Italy 2021.08 - 2022.08
Skills
- Word
- Excel
- PowerPoint
- Team Leadership
- Active Listening
- Problem-Solving
- Bilingual
- Staff supervision
- Outstanding Customer Service
- Diplomatic communication
- Sales maximisation
- Multitasking mastery
Timeline
Front of house team leader
Shiki Japanese Restaurant
2024.02 - Current
Master of Arts - Gender Studies
University of East Anglia
2023.09 - 2024.09
Customer Sales
Hankyu Department Store
2023.07 - 2023.08
Front of house waiter
Obicà Mozzarella Bar
2021.09 - 2022.05
Exchange Student - Culture and Linguistic
Università di Ca' Foscari
2021.08 - 2022.08
Bachelor of Arts - International Liberal Arts
Yokohama City University
2019.04 - 2023.03