Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

HIYA JOSSAN

Birmingham,Birmingham

Summary

Dynamic and adaptable professional with a strong foundation in the customer handling industry, known for communication excellence and a hospitality-focused mindset. Proven ability to enhance customer satisfaction through effective handling of difficult customers and sales persuasion. Trilingual with a deep understanding of health and safety regulations, committed to fostering customer cooperation and multitasking in fast-paced environments. Motivated and ambitious assistant with experience in internal communication, database management and event coordination. Hardworking, thorough and committed team player. Demonstrates excellent multitasking abilities to handle various day-to-day administrative responsibilities simultaneously. Versatile and customer-focused professional with hands-on experience , complemented by volunteer roles in a solicitor’s office, GP practice, and as a teaching assistant. Brings a strong foundation in client interaction, communication, and multitasking within diverse, fast-paced environments. Proven ability to remain calm under pressure, work well in a team, and build positive relationships with customers, clients, and colleagues. Adept at adapting to new roles quickly and handling responsibilities with professionalism, empathy, and attention to detail. Committed to delivering excellent service and contributing to a supportive and efficient work environment.



Overview

2
2
years of professional experience
11
11
years of post-secondary education

Work history

Assistant at a GP surgery

Dr Jastinder Singh
Tipton, Sandwell
06.2023 - 08.2025
  • Calculated bills for customer orders, collected fees and updated tracking system with new totals.
  • Created and distributed invoices to customers.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Carried out duties with strict compliance to company standards and policies.
  • Showcased professionalism in client meetings.
  • Demonstrated adaptability by taking on ad-hoc tasks.
  • Completed assigned work within deadlines and to company standards.
  • Used problem-solving skills to resolve challenges and prioritise workload.

Teaching assistant at Professional tutors

Mr Jagjit Singh
Birmingham, West midlands
06.2023 - 07.2025
  • Led small group sessions for enhanced focus on challenging topics.
  • Delivered excellent customer service by answering queries and providing product information.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Provided coverage during peak times to manage customer flow effectively.
  • Increased efficiency by handling correspondence and organising files.

Yeargroup ambassador

Mr Cochrane
Birmingham, west midlands
09.2024 - 03.2025

Volunteer assistant at Solicitor firm

Davinderjit Singh
Birmingham, West Midlands
01.2024 - 03.2024
  • Handled confidential information, maintaining discretion and integrity.
  • Compiled data to generate comprehensive reports.
  • Answered phone calls promptly, providing excellent customer service.
  • Drafted business letters and emails to facilitate clear communication.
  • Researched industry trends, contributing to strategic planning.
  • Liaised with clients to maintain relationships and foster repeat business.
  • Provided customer service, delivering high levels of satisfaction.

Education

A-Levels - English literature, Psychology, Sociology

Hamstead Hall Academy
Birmingham
09.2023 - 06.2025

GCSEs - General

Hamstead Hall Academy
Birmingham
09.2018 - 06.2023

LLB - Law

Aston University
Birmingham
07.2025 - 07.2029

Skills

  • Communication excellence
  • Handling difficult customers
  • Customer satisfaction enhancement
  • Sales persuasion
  • Flexible schedule availability
  • Retail industry understanding
  • Health and Safety regulations
  • Trilingual
  • Customer cooperation
  • Multitasking
  • Hospitality-Focused mindset

Languages

Hindi
Fluent
English
Native
Punjabi
Fluent

Affiliations

Dance, Volunteering, Painting, Upkeeping social trends, Swimming,

Timeline

LLB - Law

Aston University
07.2025 - 07.2029

Yeargroup ambassador

Mr Cochrane
09.2024 - 03.2025

Volunteer assistant at Solicitor firm

Davinderjit Singh
01.2024 - 03.2024

A-Levels - English literature, Psychology, Sociology

Hamstead Hall Academy
09.2023 - 06.2025

Assistant at a GP surgery

Dr Jastinder Singh
06.2023 - 08.2025

Teaching assistant at Professional tutors

Mr Jagjit Singh
06.2023 - 07.2025

GCSEs - General

Hamstead Hall Academy
09.2018 - 06.2023
HIYA JOSSAN