Hithashree Channabasavegowda
Salford
Summary
Detailed orientated individual experienced in administrative procedures and exceptional customer service. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Assistant manager
KFC
Salford
01.2023 - Current
- Managed inventory and stock updates, reducing shortages and ensuring 100% accuracy in weekly audits.
- Supported recruitment, onboarding, and training of team members, boosting staff retention by 10% and enhancing customer service delivery.
- Assisted in bench planning and restaurant action plans, driving 12% increase in operational efficiency and improving customer satisfaction scores.
- Oversaw daily administration and customer service operations, scheduling for team of 35+ employees while ensuring compliance with company standards.
Logistics coordinator
Mahindra logistics
Bengaluru, India
05.2020 - 03.2021
- Forward client-related service and quality issues to right party for resolution.
- Complete and oversee traffic and registration documents so transportation issues are reduced.
- Communicate any delays due to weather or other emergencies to appropriate party to maintain client satisfaction rating of above 90%.
- Resolve issues and solutions related to customer warehouses and related carriers.
Education
Master of Science - Engineering Management
University of Huddersfield
Huddersfield 09.2021 - 09.2022
Bachelor of Engineering - Electrical and Electronics Engineering
Vidyavardhaka College of Engineering
Mysore, India 08.2016 - 08.2020
Skills
- MS Office: Word, Excel and PowerPoint
- Negotiation and customer care service
- Inventory management
- Attention to detail/ Highly organized
- Ability to work under pressure/ work in fast-paced environment
- Analytical mindset/ Professional service orientation
- Project management
- Time management/ Problem solving
Accomplishments
- Recognised by Area coach and Regional coach in KFC for extraordinary contribution in leading the store by reducing waste and minimizing the GAP by 1.3%.
- Received spot recognition for exceptional customer service.
- Hold a full UK Driving license.
Certification
- Microsoft Excel - Excel from beginners to advanced
- Project management by Google, coursera
References
References available upon request.
Timeline
Assistant manager
KFC
01.2023 - Current
Master of Science - Engineering Management
University of Huddersfield
09.2021 - 09.2022
Logistics coordinator
Mahindra logistics
05.2020 - 03.2021
Bachelor of Engineering - Electrical and Electronics Engineering
Vidyavardhaka College of Engineering
08.2016 - 08.2020
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