Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
HITESH SHARMA

HITESH SHARMA

Retail Supervisor
Bournemouth,ENG

Summary

Dynamic retail supervisor with expertise in store operations and financial management, honed at Morrisons Supermarket. Proven track record in enhancing customer satisfaction and team cohesion. Skilled in sales development and conflict resolution, driving client retention and revenue growth. Adept at leveraging budgeting skills to optimize inventory and merchandising strategies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Supervisor

Morrisons Supermarket
05.2023 - Current
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Coordinated merchandising displays, signage and sales enablement.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Handled escalated customer complaints and resolved issues efficiently to ensure client satisfaction and retention.


Customer Service Representative

Computer Age Management Services
09.2021 - 03.2022
  • Advised retail and institutional investors on a wide range of mutual fund products, ensuring recommendations aligned with their financial goals, risk tolerance, and investment timelines.
  • Provided detailed product knowledge and performance updates, helping clients make informed investment decisions.
  • Maintained strong relationships with investors by offering continuous support, market insights, and follow-ups on portfolio performance.
  • Collaborated with fund managers and internal teams to deliver tailored investment solutions and maintain a high level of client satisfaction.
  • Ensured all advisory activities were conducted in compliance with regulatory and company guidelines.

Customer Service Representative

Hexaware Technologies
04.2019 - 07.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Deep Creations
04.2017 - 05.2018
  • Responded promptly to client queries via phone, email, and in-person, ensuring timely resolution and customer satisfaction.
  • Focused on delivering a high level of customer service, maintaining satisfaction as a top priority throughout all interactions.
  • Performed upselling techniques to recommend suitable products and services, contributing to revenue growth and client retention.
  • Provided expert advice on a range of products within the company’s portfolio, tailoring recommendations to meet client needs.
  • Supported clients in making confident purchase decisions through clear communication and product knowledge.

Education

Bachelor in Financial Management - Finance

SIES College
Navi Mumbai
04.2001 -

Skills

Sales development

Certification

NISM 5A Certified

Timeline

Retail Supervisor

Morrisons Supermarket
05.2023 - Current

Customer Service Representative

Computer Age Management Services
09.2021 - 03.2022

NISM 5A Certified

09-2021

Customer Service Representative

Hexaware Technologies
04.2019 - 07.2020

Sales Associate

Deep Creations
04.2017 - 05.2018

Bachelor in Financial Management - Finance

SIES College
04.2001 -

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HITESH SHARMARetail Supervisor