Hitesh Sarvaiya

Client: HSBC – Global Banking & Markets

• Led product experience design for HSBC Global Banking & Markets platforms, enhancing financial workflow efficiency.
• Collaborated with product managers, architects, engineers, and stakeholders to establish end-to-end UX strategy.
• Transformed complex banking and trading workflows into intuitive user journeys and interfaces.
• Drove design systems, accessibility standards, and UX governance across multiple product streams.
• Actively contributed in Agile ceremonies while mentoring UX designers.

Client: HSBC – Global Finance & Markets

• Lead product experience design for HSBC Global Banking and Markets platforms, supporting complex financial workflows.
• Partner with product managers, architects, engineers, and business stakeholders to define an end-to-end UX strategy.
• Translate complex banking, trading, and data workflows into intuitive user journeys and interfaces.
• Drive design systems, accessibility standards, and UX governance across product streams.
• Created wireframes, prototypes, and high-fidelity designs to visualise proposed user experience enhancements.
• Understood functional requirements and adapted design work accordingly.
• Collaborated closely with development teams to implement design specifications, maintaining design integrity throughout project phases.

• Defined UX strategies and conducted user research for analytics, and SaaS platforms.
• Designed intuitive, data-driven user experiences, improving usability and adoption.
• Led usability testing and iterative design improvements.
• Collaborated closely with product managers, and engineering teams.

• Led UX design initiatives for HSBC SmartServe CLUB, enhancing relationship banking and client engagement.
• Collaborated with stakeholders, product owners, and engineering teams to align user needs with business goals.
• Simplified complex service flows into intuitive digital experiences for customers and internal users.
• Ensured adherence to accessibility, security, and compliance standards in all designs.
• Supported Agile processes through continuous design iterations, reviews, and developer handoffs.
• Created comprehensive UX documentation, interaction flows, and detailed design artifacts for implementation.

• Directed UX design for analytics products CURise OPTICS and CUCompare.
• Created intuitive dashboards and workflows for data-intensive platforms.
• Mentored design team while collaborating with leadership on product vision.