Hitesh Patel
43 Tonbridge Crescent, Harrow
Summary
- Security manager with 10 years handling safety and security in the supervisory and administrative capacities. Advanced knowledge of laws and security regulations to implement and supervise safety programs. Maintains records, generates reports and applies good judgment and expert intuition to make sound decisions.
- Organized with experience in admin. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Operations Manager
Harrow Health CIC
02.2024 - 08.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Primary Care Supervisor
Harrow Health CIC
11.2022 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Lead Crime Prevention Officer
London Wembley Crime Prevention
04.2008 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Assisted in special investigations and crime prevention programs.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Monitored criminal activity in community to identify suspicious activity.
Security Manager
Pryzm
11.2012 - 11.2022
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all business assets.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Conducted training to keep security staff on alert and proficient with established plans.
- Led effective allocation of resources,, inventory, training support and team building.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear guideline.
Customer Service Assistant
Benjamin Toys Ltd
10.2006 - 10.2008
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Answered and directed calls to manage customer accounts, respond to service queries and cancel accounts.
Telemarketer
National Opinion Polls
03.2001 - 09.2006
- Completed daily cold calling and outreach to build sales pipeline.
- Completed daily and weekly sales reporting using assigned tools.
- Answered calls, took messages and transferred calls to correct individuals.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
GNVQ ADVANCED I.T - Information Technology
Stanmore Sixth Form Centre
Stanmore07.2001
GCSE -
Canons High School
1998
Skills
- Incident reports
- Training Oversight
- Daily incident reporting
- Safety and security regulations
- Staff monitoring
- Security team management
- Emergency Response
- Data Entry
- Self-Motivated
- Excellent Communication
- Good Telephone Etiquette
Interests
In my spare time I work with a charity "London Wembley Crime Prevention" as an operations officer, looking after the operations of the charity. The charity works with local police to reduce crime in the London area with aim to guide young people in the right direction.
Timeline
Operations Manager
Harrow Health CIC
02.2024 - 08.2024
Primary Care Supervisor
Harrow Health CIC
11.2022 - 02.2024
Security Manager
Pryzm
11.2012 - 11.2022
Lead Crime Prevention Officer
London Wembley Crime Prevention
04.2008 - Current
Customer Service Assistant
Benjamin Toys Ltd
10.2006 - 10.2008
Telemarketer
National Opinion Polls
03.2001 - 09.2006
GNVQ ADVANCED I.T - Information Technology
Stanmore Sixth Form Centre
GCSE -
Canons High School
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