Hitarth Patel

• Answered customer telephone calls promptly and improved on-hold wait times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Analysed customer service data to identify trends and suggest improvements to customer service processes
• Educated customers on bank policies and procedures
• Provided excellent customer service and resolved customer issues, resulting in a X-star rating on customer satisfaction surveys

• Oversaw daily operations to achieve high productivity levels.
• Successfully delivered on tasks within tight deadlines.
• Wrote reports outlining project progress and results.
• Monitored and updated stock levels and inventory databases.
• Carried out day-to-day duties accurately and efficiently.
• Analyzed data sets and helped companies make decisions based on findings.
• handling, configuration and administration of databases Like MongoDB.
• Query optimization and tuning in MongoDB
• Exploring PowerBI to visulise data in meaningful pattern
• Finding correlations in data to discover meaningful insights
• Performed exploratory data analysis and discovered notable relationships.
• Extracted data and distilled into usable formats for data warehousing.

• Worked as a Network Engineer with LiveU Inc. based in IsraeL through Intellimedia Networks India Pvt Ltd. in Ahemdabad.

• Providing Cloud support of Live U Matrix to the all region in the world. • Working with Oracle , AWS and Linux based server.

• Raising server (machine) from the Oracle and AWS .

• Working with Grafana for analyzing the issue on the server and networking issue.

• Taking the ssh of the server if needed and try to mitigate the issue.

• Fetching logs from the server to understand the issue. And taking action as needed.

• also Managing all the administrative Operation releted to cloud.

• 24/7 working in Rotational shift.

• Worked as Network engineer with Reliance JioInfocom Ltd. through Dimension data India Pvt Ltd in PAN India project in New Mumbai
• Currently working as Network Engineer with Vodafone Intelligent service Ltd. through Dimension data India Pvt Ltd in VSSI Network team
• 24/7 working in Rotational shift.
• Providing end to end user connectivity. Providing field support and L1/L2 Troubleshooting to resolve issues related to Reach ability
• Daily and weekly analyzing all link and service report
• Working with Netbrain for health cheack and backup of all the networking devices and analyzed it.
• Work on monitoring tools like RFMS , TeMIP(Alarm Monitoring tool). Ticketing tool HPSM , AMS( Advance management )system for identify OLT side power
• Also work with Solarwind monitoring system, BMC Remedy tool for ticketing tool