Hiral Khokhar
City Of London
Summary
- Dynamic Head Waiter with extensive experience at Franco Manca 2 UK Ltd, excelling in high-volume dining and guest relations. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Skilled in buffet setup and menu presentation, ensuring seamless service and adherence to hygiene standards while fostering a welcoming atmosphere.
- Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.
Overview
3
3
years of professional experience
Work History
Head Waiter
Franco Manca 2 UK Ltd
08.2022 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Managed food resources, memorized orders, and coordinated customer service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
Education
BBA - Marketing Management
Veer Narmad South Gujarat University
India03-2013
Skills
- Daily specials memorization
- Service prioritization
- Buffet setup and takedown
- Menu presentation
- Food and beverage pairings
- Upselling techniques
- Table coordination
- High volume dining
- Dining area maintenance
- POS system operation
- Guest service
- Table management
- Guest relations
- Check payment processing
- Food spoilage prevention
- Banquet coordination
- Kitchen staff coordination
- Table setting
- Food station setup
- Liquor, wine, and food service
- Menu suggestions
- Wine pairing
- Hygiene standards
- Menu memorization
- Order accuracy
- Special dietary requirements
Additional Information
Below are some reviews given by valuable customers to your further reference.
- We didn’t have to wait to be served, service was absolutely great, Hiral went out of her way to make our lunch experience lovely. Franco’s favorite pizza was nice and a good atmosphere in the restaurant. - Pedro Neves Borges
- Second time been to here. Ordered my favourite wild mushrooms truffle pizza, as FAB as always. Will def come back when the crave kicks in. Great service from Hiral! - W.Y. Denise Kwong
- It was amazing so affordable and very very tasty! My waitress was Hiral, and she is so sweet and nice and very efficient at her job. She is quick and hard working. Very love job! Also great atmosphere and lovely all smiling staff! - DENİZ MELEK ULKU
- Franco Manca is my go to place for pizza! As usual, it’s the best I’ve had so far. But the best part about this particular FM was Hiral, our server. She was very accommodating to our requests and gracious in her service. And a free dip on the side, well, an extra star for that! - Apurv Aggarwal
- The food is very delicious and well priced. In addition, the waiters are very friendly and serve quickly, especially Hiral, who provided us with very good service and attention. The place is very cozy - Alicia Martín Antón
Source - https://www.google.com/search?q=franco+manca+st+paul%27s+reviews&rlz=1C1GCEA_enGB1065GB1065&oq=franco+manca+&gs_lcrp=EgZjaHJvbWUqDggCEEUYJxg7GIAEGIoFMgcIABAAGI8CMgYIARBFGEAyDggCEEUYJxg7GIAEGIoFMgYIAxAjGCcyBwgEEAAYgAQyBggFEEUYPDIGCAYQRRg8MgYIBxBFGDzSAQg3ODQ3ajBqOagCALACAQ&sourceid=chrome&ie=UTF-8#lrd=0x4876057cb74a6fc7:0x591d6456e0f806d8,1,,,,
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Head Waiter
Franco Manca 2 UK Ltd
08.2022 - Current
BBA - Marketing Management
Veer Narmad South Gujarat University
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