Hira Zafar
Birmingham,West midlands
Summary
Dedicated health care administrator with 6 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
9
9
years of professional experience
Work History
Health care administrator
Zubaida medical centre karachi
Karachi Pakistan
12.2015 - 11.2021
- Improved patient satisfaction by managing daily healthcare operations.
- Coordinated with medical staff for better service delivery.
- Promoted hospital reputation with effective public relations strategies.
- Managed healthcare services to enhance patient experience.
- Ensured compliance, maintaining high standards of care.
- Led staff training programmes to boost skills and knowledge.
- Contributed towards the development of organisational goals and objectives.
- Managed inventory controls, ensuring essential supplies were always available.
- Managed over 50 calls per day, providing detailed advice to customers and resolving queries promptly.
Internee
Aga khan hospital karachi Pakistan
Karachi, Pakistan
03.2013 - 07.2013
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Master of Business Administration - Business
Ulster University, Birmingham
Birmingham 09/2023 - 09/2024
Bachelor of Science (4 YEARS) - Genetics
University of Sindh
Pakistan 01/2008 - 05/2012
Skills
- Medical terminology knowledge
- Patient scheduling proficiency
- Electronic health records use
- Patient confidentiality observance
- Staff coordination and supervision
- Customer service orientation
- Recruitment and staffing
- Conflict resolution in healthcare
- Empathy for patients
- Resilience under pressure
- Staff training
- Emergency planning
- Stress management
- Patient confidentiality
- Team coordination
Affiliations
- Cooking
- Web browsing
- playing badminton
Languages
English
Fluent
Urdu
Native
References
References available upon request.
Timeline
Health care administrator
Zubaida medical centre karachi
12.2015 - 11.2021
Internee
Aga khan hospital karachi Pakistan
03.2013 - 07.2013
Master of Business Administration - Business
Ulster University, Birmingham
09/2023 - 09/2024
Bachelor of Science (4 YEARS) - Genetics
University of Sindh
01/2008 - 05/2012
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