Hira Almas
London
Summary
Marketing operations expert with proven success in CRM management, and automation. Specializes in project management, data analytics, and process optimization to boost organizational efficiency. Delivers seamless customer success and systems integration solutions that drive business growth. Utilizes analytical insights to achieve strategic objectives and ensure long-term success.
Overview
2026
2026
years of professional experience
Work history
Operations & Tech Support Specialist
Digitally Empower Ltd
City of London
2018.04 - 2025.12
- Assisted marketing operations and digital systems for online businesses.
- Supported building and optimising sales funnels, landing pages, and email automation systems.
- Helped manage CRM pipelines, customer records, and lead tracking systems.
- Contributed to course platform setup and digital programme launches.
- Coordinated project timelines and assisted business operations.
Data & Operations Assistant
Naturally Purposed LLC
, Sydney Australia
- Organised and analysed operational data using Excel and Google Sheets.
- Assisted with data reporting and dashboard preparation.
- Supported internal teams with data entry reporting and data validation.
- Helped improve data organisation processes for better decision-making.
CRM & Marketing Systems Coordinator
Brass Bee Marketing
London, United Kingdom
- Supported management of CRM systems and streamlined customer pipelines.
- Facilitated implementation of email marketing workflows and lead nurturing campaigns.
- Assisted with monitoring of marketing analytics and creation of performance reports.
- Helped with updates to websites and marketing landing pages.
- Coordinated efforts between marketing and customer support teams to enhance client experience.
Digital Marketing & Content Assistant
The Joy Architect
, United States
- Assisted in coordinating marketing campaign schedules.
- Created engaging visual content for social media and marketing materials using Canva.
- Supported execution of email campaigns and lead generation initiatives.
- Conducted marketing analytics to assess campaign performance.
Education
Master of Science - Digital Marketing
Northumbria University
Newcastle upon TyneSkills
- Marketing operations and lead generation
- CRM management and automation
- Project management and reporting
- Data analytics and process optimization
- Customer success and systems integration
Professional Strengths
- Problem Solving
- Communication
- Organisation & Attention to Detail
- Multi-Platform Management
- Adaptability & Learning Agility
Timeline
Operations & Tech Support Specialist
Digitally Empower Ltd
2018.04 - 2025.12
Data & Operations Assistant
Naturally Purposed LLC
CRM & Marketing Systems Coordinator
Brass Bee Marketing
Digital Marketing & Content Assistant
The Joy Architect
Master of Science - Digital Marketing
Northumbria University