Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Timeline
Generic

Hineshkumar Patel

LONDON,Brent

Summary

Experienced retail professional focusing on customer service and sales. Capable of creating engaging shopping experiences and boosting customer satisfaction. Utilises strong communication and teamwork skills to drive store success.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Retail team member

Krispy Kreme
London
11.2024 - Current
  • Maintained clean, well-organised shop floor at all times to foster a positive environment.
  • Replenished stock quickly during peak trading hours for seamless shopping experience.
  • Conducted inventory checks to ensure accurate stock levels.
  • Supported colleagues during rush hours thereby bolstering teamwork efforts.
  • Ensured smooth operation of tills during busy periods to minimise wait time for customers.
  • Demonstrated products effectively leading to increased sales turnover.
  • Collaborated with team members for improved store performance.
  • Processed returns and exchanges efficiently, promoting brand loyalty among shoppers.
  • Promoted special offers to increase sales volume without compromising on profit margins.
  • Assisted customers, enhancing shopping experience.
  • Handled transactions accurately, ensuring customer satisfaction.
  • Delivered exceptional customer service by answering product queries and providing recommendations.
  • Created product presentations to company brand standards and in line with visual merchandising plans.
  • Delivered first class customer service to guests purchasing and enquiring about doughnuts products.
  • Worked in team to establish and maintain welcoming guest environment.
  • Boosted product sales by offering selection guidance to customers.
  • Carried out active selling from initial customer greeting.

Waiter

Fatt Pundit
London
07.2024 - 12.2024
  • Warmly greeted guests upon arrival to create welcoming atmosphere.


  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Retail store assistant

Papa Johns Pizza
Portsmouth
01.2023 - 06.2024

Responsibilities taking of manager and I was ran the store in absence of manager.

Waiter

Fatt Pundit
London
08.2021 - 05.2022
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Education

Bachelor of Arts - Business and Management

University of Portsmouth
Portsmouth, POR
09.2021 - 07.2024

Skills

  • Empathy in customer interactions
  • Retail display creativity
  • Familiarity with store layouts
  • Promotion execution expertise
  • Sales acumen
  • Personalised service delivery
  • Digital payment processing
  • Stock rotation understanding
  • Product pricing and labelling
  • Effective multitasking
  • Customer Service
  • Product expertise
  • Drinks upselling
  • Food quality assurance
  • Till operation
  • Pastry and drink recommendations
  • Food Hygiene Certificate
  • Product knowledge sharing
  • Suggestive selling

Custom

Personal Information

Timeline

Retail team member

Krispy Kreme
11.2024 - Current

Waiter

Fatt Pundit
07.2024 - 12.2024

Retail store assistant

Papa Johns Pizza
01.2023 - 06.2024

Bachelor of Arts - Business and Management

University of Portsmouth
09.2021 - 07.2024

Waiter

Fatt Pundit
08.2021 - 05.2022
Hineshkumar Patel