Summary
Overview
Work history
Education
Skills
LANGUAGE
Timeline
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HIND MHIDRA

HIND MHIDRA

Qatar,Doha

Summary

Dynamic professional with a strong foundation in management skills, creativity, and digital marketing. Demonstrates exceptional negotiation and critical thinking abilities, complemented by proven leadership capabilities. Committed to leveraging these skills to drive innovative solutions and achieve strategic objectives in a challenging environment.

Overview

3
3
years of professional experience
4043
4043
years of post-secondary education

Work history

Personal Concierge

Waldorf Astoria Doha West Bay
Doha, Qatar
03.2025 - Current
  • Delivered personalised service as primary contact for VIP guests, coordinating preferences and special requests.
  • Resolved customer issues to enhance satisfaction and ensure memorable experiences.
  • Acquired new skills to boost efficiency and productivity.
  • Applied critical thinking to analyse problems, evaluate solutions, and make informed decisions.

Spa receptionist

The Ritz-Carlton, Doha
Doha, Qatar
07.2024 - 10.2024
  • Greeted guests to establish a warm and inviting atmosphere.
  • Answered phone calls and scheduled spa appointments efficiently.
  • Collected payments for spa services and merchandise accurately..

Telephone Operator

The Ritz-Carlton, Doha
Doha, Qatar
02.2024 - 07.2024
  • Managed inbound and outbound calls, directing them to appropriate staff or departments.
  • Delivered guest messages promptly to ensure effective communication.
  • Logged all wake-up call requests and executed wake-up call services.
  • Provided detailed information about hotel services to enhance guest experience.

Receptionist

Riad Kheirredine-Temp Plein
03.2023 - 01.2024
  • Greeted visitors and clients to ensure a welcoming environment.
  • Managed security and telecommunications systems to maintain safety standards.
  • Handled queries and complaints across phone, email, and correspondence channels, ensuring timely resolution.
  • Transferred calls as necessary to appropriate departments for efficient communication.

Sales Executive

Airport El mammon company
, Morocco
11.2022 - 02.2023
  • Welcomed office guests and directed them to appropriate personnel or departments.
  • Boosted sales revenue through aggressive and targeted marketing strategies.
  • Identified new business opportunities that enhanced growth potential of the company.
  • Answered and made phone calls on behalf of office staff, ensuring effective communications.

Education

Diploma of general university studies - General accounting, Microeconomics, Macroeconomics Monetary economics

CADI AYYAD University
01/2019 - 01.2020

Diploma of general university studies - General accounting, Microeconomics, Macroeconomics Monetary economics

CADI AYYAD University
Morrocco
01.2019 - 01.2020

Fundamental Bachelor - International Management, University of legal, social, and economic sciences

CADI AYYAD

Skills

  • Management and leadership
  • Creative problem-solving
  • Digital marketing strategies
  • Negotiation techniques
  • Critical thinking skills

LANGUAGE

French (fluent)
Arabic (fluent)
Arabic (fluent)

Timeline

Personal Concierge

Waldorf Astoria Doha West Bay
03.2025 - Current

Spa receptionist

The Ritz-Carlton, Doha
07.2024 - 10.2024

Telephone Operator

The Ritz-Carlton, Doha
02.2024 - 07.2024

Receptionist

Riad Kheirredine-Temp Plein
03.2023 - 01.2024

Sales Executive

Airport El mammon company
11.2022 - 02.2023

Diploma of general university studies - General accounting, Microeconomics, Macroeconomics Monetary economics

CADI AYYAD University
01.2019 - 01.2020

Diploma of general university studies - General accounting, Microeconomics, Macroeconomics Monetary economics

CADI AYYAD University
01/2019 - 01.2020

Fundamental Bachelor - International Management, University of legal, social, and economic sciences

CADI AYYAD

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HIND MHIDRA