Hina Parveen

Work History

Relationship Officer

RAKBANK

Dubai, UAE

03.2022 - Current

Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Monitored, followed-up and escalated cases to meet customer response commitments.
Know about customer’s business how they will generate their business’s ,make KYC according to the customer’s business .
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Facilitated meeting and discussions between clients, sales and delivery
Maintained and built close relationships with customers through regular contact and visits.
Utilized IBPS and RACK-TRACK CRM applications for recording and tracking client interactions.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Created and maintained databases to track customer discussions and preferences for accurate, updated records.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Maintained knowledge on banking products and distribution to provide optimal service support.
Met with customers to assess needs and propose customized solutions.
Facilitated meetings and discussions between clients, sales and delivery teams.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

SR. Corporation Manager

HDFC LIFE L.t, HDFC BANK

Moradabad, U.P.

12.2020 - 12.2021

Sales: Accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads
Make appointments, explore the customer’s financial needs in life-related investment and insurance needs areas, select appropriate product to meet these needs from the company’s product range, gain customer agreement to purchase, accurately complete sales documentation
Sales completion process: Responsible for sales completion by facilitating completion of medical reports & ensuring prompt issue of policy document
New markets/segments: Explore opportunities to develop new markets/ segments in line with company sales strategy from time to time
Customer Relationship Management: Arrange meetings of banks branch managers & staff with existing clients at least once a year, acknowledging birthdays & anniversaries to review their financial circumstances & life insurance needs as well as to obtain referrals to further prospects
After Sales Service: Accept & follow up on suggestions, request & complaints received from clients, ensure claim requests are serviced
Supporting colleagues & bank sales team: Support other Relationship Managers and the bank sales team where requested by the sales manager by coaching them in company knowledge, products, services & selling skills, accompanying them on client visits & modelling relevant behaviour.

Branch Sales Officer

HDFC Bank Ltd

Moradabad, U.P.

02.2020 - 09.2020

Responsible for developing new business and following up with existing clients
Also in charge of looking to bring opportunities and for managing the full negotiation and close process with clients from start to finish
Duties :
Attending to customer queries promptly and thus contributing to effective management of grade of service
Sell consumer financial products such as Open Saving , Current , NRI Account
Personal Loan , Home Loan , Auto Loan and Investment Products
Ensure that sales target are meet or exceeded
Handling all HNI customer queries and cross selling new bank products to account holders
Maintain updated knowledge of company management products , processes and policies
Perform an extra due diligence while gathering applications and ensure that bank’s standard operating procedures are properly implemented to avoid any conflicts.

Sales Consultant

Winsome International

Moradabad, U.P.

02.2019 - 01.2020

I provide customer service to customer about our products or any other queries they may have
My responsibility include :
Generating new packaging products in response to briefs
Ensure about packaging products meet set requirements and specifications
Producing samples to try out different materials and design
Liaising with marketing, purchasing and production staff
Running trials to check packaging for suitability and testing for performance under various conditions.

Documentation Coordinator

Affan Global Logistics Inc

Moradabad, U.P.

03.2017 - 02.2019

I worked as a Documentation Coordinator which includes maintaining of files , drafting , communication with clients and negotiating with clients
Process Commercial Invoice documents by validating data integrity and accuracy
Communicate with appropriate internal/external customers , including trading desks , loading facilities, freight forwarders
Insure timely processing of export and import shipment
VGM , BL , GSP Invoice Packing , maintain daily status report commination with buyer by mail , maintain files and register online check rail out detail.

H.R. Assistant

Royal Pressing & Components Kashipur

07.2011 - 08.2013

I work as H.R
Assistant which includes arranging meetings , status report , audit arrangement , record of training sheet maintain
Compile and update employee records ( hard and soft copies )
Deal with employee request regarding human resource issues , rules and regulations
Process documentation and prepare reports related to personal activities ( staffing recruitment , training , grievances , performance evaluation )

Sales Executive

Emirates NBD Bank

Abu dhabi, UAE

06.2024 - Current

Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
Coordinated closely with underwriters to ensure accurate documentation and expedited processing times for each application.
Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
Increased loan volume by identifying new business opportunities through networking events and community outreach efforts.
Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Improved loan approval rates by conducting thorough applicant evaluations and credit assessments.
Identified opportunities to cross-sell and upsell loan products to customers.
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Evaluated loan requests and documents to verify accuracy and completeness.
Processed loan applications and monitored progress from start to finish.
Assessed loan portfolios for compliance with underwriting policies.
Supervised loan personnel and motivated to maintain customer service and performance standards.

Summary

Overview

Work History

Relationship Officer

SR. Corporation Manager

Branch Sales Officer

Sales Consultant

Documentation Coordinator

H.R. Assistant

Sales Executive

Education

PGDM / MBA -

Master Of Arts - English

Bachelor Of Arts - Art History

XII - History

Skills

Award

Work Availability

Timeline

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