Hina Jadavji
Haverhill,CB9
Overview
26
26
years of professional experience
Work history
Office administrative
Tempower
Haverhill
01.2023 - 12.2023
- Handling incoming telephone calls in a professional and courteous manner.
- Respond to customer enquiries and provide excellent customer service.
- Handle general administrative and office support tasks as assigned by management.
- Assist with data entry and ensure information is recorded correctly.
- Liaise with clients and staff to ensure smooth day-to-day operations.
- Ensure confidentiality of sensitive information and company records.
- Perform other administrative duties as required.
Office supervisor
Tempower
Haverhill
01.2025 - 10.2025
- Take overall responsibility for the day-to-day running and organisation of the office.
- Ensure efficient administrative processes, communication flows and office systems.
- Maintain a well-organized, professional and efficient working environment.
- Support Directors with administrative tasks, reporting and business coordination.
- Continuously review and improve office systems and processes.
Sales Ledger
Tempower
Haverhill
10.2025 - 06.2026
- Chasing outstanding payments by phone and email.
- Building positive relationships with customers.
- Resolving account queries efficiently.
- Allocating payments and maintaining accurate records.
- Review credit reports and evaluate requests for new accounts.
- Supporting the wider accounts function where needed.
- Any other duties as required by the Credit Control Manager.
Administrative/ Optical Assistant
Eye Gee Optician
Ilford
01.2011 - 06.2022
- Deliver excellent customer service and demonstrate a high degree of professionalism.
- Assist customers with the purchases and optical dispensing – selecting frames and lenses that are best suited for their lifestyle and prescription needs.
- Communicate with customers, and suppliers to answer any queries, disseminate and assist with orders.
- Answer telephones, direct calls and take messages.
- Identify scenarios involving unsatisfied customers and act quickly for resolution.
- Follow up on 6 months checks and appointments.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Familiar with products and stay fresh with new merchandise and trends.
- Ensure store is displayed and products are secured according to Company guidelines.
- Assist with daily routine documentation.
- Helped set up with PCSE Online system.
- Accurately maintain all accounts for all transactions (cash, credit, returns).
- Attentive to detail, review prescriptions and identify special needs, consulting with an Optician when necessary.
- Developed an Access Database enabling the company to go paperless during Covid-19.
PA/Administrator
Interplay, Lda
Lisbon
04.2002 - 03.2010
- Managed general office procedures - personnel, pay, logistics, stores and recruitment banking.
- Provided full secretarial support to the members of the organization.
- Arranged conferences including diary and email management.
- Organized travel and accommodation booking.
- Managed stock and inventory for computer equipment.
- Other duties such as processing audio, copy typing, presentations and invoicing.
- Controlled cheque payments and balancing petty cash.
- Ensured all the computers, printers, keyboard were in working order.
- Troubleshooted and dealt with security issues.
- Dealt with customers’ enquiries and complaints.
Administrator/Tutor
Master Computer. CAIF, Lda.
Lisbon
01.2000 - 02.2002
- Provided secretarial support as well as full support to the members of the organization.
- Provided training with Ms Word, Excel, Access, VB, Java, Web services, Outlook, Ms Project.
- Advised and supported staff on planning assessments and resources, including lessons.
- Developed student’s training manuals.
Timeline
Sales Ledger
Tempower
10.2025 - 06.2026
Office supervisor
Tempower
01.2025 - 10.2025
Office administrative
Tempower
01.2023 - 12.2023
Administrative/ Optical Assistant
Eye Gee Optician
01.2011 - 06.2022
PA/Administrator
Interplay, Lda
04.2002 - 03.2010
Administrator/Tutor
Master Computer. CAIF, Lda.
01.2000 - 02.2002