HINA BURNEY
South end on sea,ESSEX
Summary
Dedicated professional with a strong work ethic and proven ability to meet deadlines. Adaptable and driven, excelling in both team-oriented and independent environments. Exceptional communication and relationship-building skills foster collaboration and enhance customer satisfaction. Experienced private home tutor, achieving significant student progress through personalized instruction and tailored lesson plans.
Overview
20
20
years of professional experience
Work History
Private Home Tutor
Volunteer
southend on sea, Essex
02.2025 - Current
- Tutored students in one-to-one and small group sessions to progress learning.
- Analysed student progress and prepared feedback to improve test results.
- Individualised instruction and tutoring to match student knowledge and skills.
- Assisted students of all skill levels in core subjects, including maths and English.
- Simplified complex theory through clear, relevant teachings.
- Examined feedback and made necessary changes to improve practice.
- Planned and delivered innovative learning programmes to meet student exam targets.
- Delivered after-school tutoring sessions, providing additional support to students struggling with homework assignments.
- Adapted teaching content and techniques to meet the evolving educational standards and curriculum requirements.
Customer service
HMS ECO Homes Limited
03.2024 - 01.2025
- Resolve customer service complaints and queries, answering telephone calls.
- Work as part of a team to ensure great customer service.
Customer service, Administrative
Technetc limited
12.2022 - 07.2023
- Responding to customer emails and telephone calls to resolve problems.
- Receive payment with various methods, and issues receipts, refund and credits.
- Maintained smooth checkout by following policies and procedures.
- Assist stocking, inventory, and day to day sales and Data entry.
Retail, Customer service, Administrative
South end cards
05.2012 - 01.2022
- Resolved issues in store and on the phone organized and administered in the store inventory.
- Data entry and emails.
- Assist customers by providing information and resolving any issues.
Teacher
Little Children School
01.2006 - 01.2011
- Engaging and effective lessons to KS2 students.
- Assess and monitor student's progress, providing feedback and support.
- Create a positive and inclusive classroom environment.
- Collaborate with colleagues and participate in school activities and events.
- Maintain accurate records and adhere to school policies and procedures.
Education
Level 2 Safeguarding and Behaviours challenge -
Teaching Assistant Diploma Level 2& 3 -
CPD
Diploma in management and organizational strategy - Level 7
English as a foreign language course -
EFL
Bachelor -
In commerce
Skills
- Office 365
- Microsoft Word
- Microsoft Excel
- Lesson planning
- Feedback analysis
- Time management
Languages
English
Urdu
References
Available upon request
Timeline
Private Home Tutor
Volunteer
02.2025 - Current
Customer service
HMS ECO Homes Limited
03.2024 - 01.2025
Customer service, Administrative
Technetc limited
12.2022 - 07.2023
Retail, Customer service, Administrative
South end cards
05.2012 - 01.2022
Teacher
Little Children School
01.2006 - 01.2011
Level 2 Safeguarding and Behaviours challenge -
Teaching Assistant Diploma Level 2& 3 -
CPD
Diploma in management and organizational strategy - Level 7
English as a foreign language course -
EFL
Bachelor -
In commerce