HIMAYA GUNASEKARA
Summary
Confident, intellectually curious, and enthusiastic part-time Psychology student. Skilled in client service combined with strong people skills, both verbal and written communication, organized skills, and teamwork. Striving to enhance my skills and knowledge through opportunities that may come from work experience.
Overview
6
6
years of professional experience
Work history
SALES & MARKETING ACCOUNT MANAGER
05.2022 - 12.2022
- Fundraised for charities VSO, Wood Green Animals, SOS Children & NDCS - Raised over £4000 inmonths (400+ sign ups)
- Recruitment
- Teaching, training, team coordination and management
- Running team meetings and public speaking
- Helping others achieve targets and completing the development stages
- Responsible for day-to-day development - ensuring everyone is hitting daily targets
CUSTOMER SERVICE ADVISER
10.2021 - 02.2022
- NHS 119 Covid Team - Teleperformance
- Booking PCR tests
- Ordering LFT and PCR tests
- Checking PCR test results
- Giving travel advice, Student Loans Company - Teleperformance
- Talking to students and family members about payments, eligibility, funding, and anything else associated with their loan application
- Using different systems to check progress and any other information related to applications
- Helping students making loans applications
ADMIN ASSISTANT
Future Youth Zone
05.2021 - 10.2021
- All administration tasks, including producing letters, photocopying, scanning, manual updates, document binding, other daily filing, and paperwork
- Scheduling meetings and organizing meeting rooms
- Maintaining office equipment
- Checking stocks for stationery and refreshments daily on each floor and reporting back when supplies are required
- Scanning, filing, and distributing mail both electronically and physically
- Working on reception undertaking the following tasks:
- Answering the phone and transfer/take calls
- Greet and assist visitors
- Organizing lunches/coffees for meetings or events
- Receiving deliveries and distribute to staff
- Maintenance of the meeting rooms, ensuring tea/coffee/soft drinks are fully stocked
- Any additional tasks identified by the Office Manager commensurate with experience
ADMIN ASSISTANT
The Adil Group
Wembley
11.2020 - 01.2021
- Handle and coordinate active calendars
- Manage some purchases and invoicing receipts
- Organise and deal with new tenants and create Tenancy Agreements
- Schedule and confirm meetings
- Ensure file organisation based on office protocol, with online and offline documents
- Manage paperwork for management team (invites, agendas, minutes)
- Order and manage supplies
RECEPTIONIST
Best Western Chiswick Palace
Chiswick
12.2018 - 09.2020
- Answering phone calls
- Booking rooms
- Administrate duties, responding to emails/enquiries, filing/faxing, entering data on to Rezlynx, booking meeting rooms
SALES ASSISTANT
CLARK'S, MARBLE ARCH
09.2018 - 12.2018
SENIOR SALES ASSISTANT
CLARK'S, WESTFIELD STRATFORD CITY
09.2016 - 01.2018
- At Clarks customer service is vital, it is important that I approached and spoke to customers in a polite manner and be helpful with any queries or requests they have, also if anyone wanted a specific shoe it was my job to put the order through correctly and present it to them so they can try it on
- Standards
- Stockroom: taking orders, deliveries, put backs
- Till trained
- Measuring customers feet
Education
AS Sociology / AS - Law / English Literature and
HAVERING SIXTH FORM COLLEGE
09.2016
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PLASHET SECONDARY SCHOOL
09.2015
Skills
- Salesforce proficiency
- Retail marketing
- Sales training
- Account management
- Processing records destruction
- Microsoft Office
Timeline
SALES & MARKETING ACCOUNT MANAGER
05.2022 - 12.2022
CUSTOMER SERVICE ADVISER
10.2021 - 02.2022
ADMIN ASSISTANT
Future Youth Zone
05.2021 - 10.2021
ADMIN ASSISTANT
The Adil Group
11.2020 - 01.2021
RECEPTIONIST
Best Western Chiswick Palace
12.2018 - 09.2020
SALES ASSISTANT
CLARK'S, MARBLE ARCH
09.2018 - 12.2018
SENIOR SALES ASSISTANT
CLARK'S, WESTFIELD STRATFORD CITY
09.2016 - 01.2018
AS Sociology / AS - Law / English Literature and
HAVERING SIXTH FORM COLLEGE
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PLASHET SECONDARY SCHOOL
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