HIMANSU PATEL
London,Middlesex
Summary
Results-driven professional with extensive experience in business development, account management, and stakeholder engagement. Proven ability to manage client and supplier relationships, driving commercial growth while ensuring compliance with regulations. Expertise in negotiating contracts and coordinating cross-border operations in theUK and international markets. Seeking to leverage skills in a business development manager role focused on software development and digital transformation across Europe.
Overview
29
29
years of professional experience
Work History
Business Development & Account Management
VELLONI LIMITED
London
08.2021 - 05.2026
- Managed end-to-end lifecycle for 55 contingent workers in banking environments daily.
- Acted as liaison between suppliers and UBS to maintain stakeholder ties.
- Oversaw onboarding with background checks, documents, and right-to-work verifications regularly.
- Processed payroll and contractor invoices within a 60-day billing cycle.
- Resolved contractor queries, payroll issues, and deployment challenges promptly.
- Maintained compliance with service level agreements, regulatory standards, and internal frameworks.
- Streamlined onboarding workflows to reduce delays and improve delivery efficiency.
- Coordinated multi-country operations across teams and external stakeholders.
- Supported client and supplier satisfaction through responsive service coordination.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Met theschedule using excellent planning and coordination skills.
- Developed team communications and information for meetings.
- Prepared arange of written communications, documents and reports.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Promoted asafe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
BDM
Box marketing Juuls Account
Middlesex
02.2021 - 07.2021
- Created short-term and long-term goals for business team to achieve objectives.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Created effective marketing, sales and promotional initiatives to drive revenue.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Optimised sales methods to best acquire, develop and retain customers.
- Developed and executed go-to-market strategies for new products and services, achieving targeted sales objectives.
- Fostered long-term relationships with key clients, suppliers, and partners to support business objectives.
- Analysed market trends and competitor activities to identify opportunities for business expansion.
- Collaborated with product development teams to align offerings with market needs and opportunities.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Coordinated with marketing teams to develop promotional materials and campaigns for target markets.
- Conducted detailed market research to inform business decisions and strategic direction.
- Augmented sales value by upselling and cross-selling new products and services to existing customers.
- Executed successful marketing events, open houses and display shows for products.
Territory Sales Executive
REACH (Nestlé Account)
London
01.2018 - 01.2021
- Managed a portfolio of 200+ retail accounts across London.
- Delivered consistent KPI performance and supported commercial growth initiatives.
- Strengthened stakeholder relationships and negotiated trading terms to maximise revenue.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Achieved company targets by implementing successful sales strategies.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
- Consistently achieved or surpassed sales targets.
- Cold called customers to build lead database.
- Utilised financial statistical data to evaluate sales information.
- Processed reservations on internal booking system for accurate recordkeeping.
- Kept robust records of transactions, insurances and payments.
- Overhauled lead generation procedures to trigger growth in territory.
- Supported inventory tracking of rented items for reporting.
- Leveraged social media and digital platforms to enhance brand visibility and engage with potential clients.
- Conducted consultations to determine needs and assess product options.
- Conducted comprehensive market research to identify potential clients and opportunities for business expansion.
- Outlined product benefits in persuasive and compelling sales presentations.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Managed a portfolio of accounts, ensuring high levels of customer satisfaction and retention.
- Organised and participated in industry events, exhibitions, and networking functions to promote the company and its products.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Mentored sales representatives to demonstrate proven sales strategies and apply best practices.
- Tailored communication and sales approaches to match diverse client needs and preferences.
- Chased overdue payments and distributed invoices for up-to-date accounting.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
- Collaborated with marketing team to develop promotional materials and campaigns that align with sales objectives.
- Monitored competitor activity and market trends to inform strategic planning and maintain competitive edge.
- Applied processes and systems with proven results to increase customer satisfaction.
- Participated in continuous product development training to maximise sales potential.
- Prepared detailed sales reports and forecasts for senior management, providing insights into sales activities and outcomes.
- Verified and reviewed completed contracts to maximise customer satisfaction.
- Converted cold leads to expand territory and negotiate profitable contracts.
- Provided training and mentorship to new sales staff, sharing knowledge and best practices to enhance team performance.
- Liaised with potential customers to determine needs and provide recommendations.
- Delivered compelling presentations and product demonstrations to highlight features and benefits to prospective customers.
Owner / Business Manager
JAYSON'S NEWSAGENT
Camden
01.2003 - 01.2018
- Founded and scaled an independent retail business with full P&L responsibility.
- Managed payroll, supplier contracts, stock control, and regulatory compliance.
- Secured multiple delivery tenders and increased revenue through targeted promotions.
- Oversaw day-to-day operations, maintaining high standards of customer service and operational efficiency.
- Controlled expenses and allocated financial resources to reach budget goals.
- Built successful business culture focused on performance optimisation and goal attainment.
- Negotiated contracts with suppliers, securing cost-effective deals and improving profit margins.
- Cultivated a loyal customer base by delivering exceptional after-sales support and handling complaints effectively.
- Cultivated strong industry relationships to promote services and improve business operations.
- Delegated tasks and monitored performance and workflow to meet daily demands.
- Led a team of employees, fostering a culture of excellence, teamwork, and continuous improvement.
- Directed daily operations with strong focus on efficiency and resource management.
- Analysed market trends and consumer behaviour to adapt business strategies accordingly.
- Managed financial accounts, including budgeting, forecasting, and tax compliance, to optimise fiscal performance.
- Optimised supply chain operations, reducing costs and improving product availability.
- Engaged in continuous learning and professional development to stay ahead in industry trends and innovations.
- Tailored business offerings to meet the diverse needs of clients, enhancing customer satisfaction and loyalty.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Oversaw inventory control, reconciling shipment paperwork and physical goods to reduce errors.
- Conducted regular competitor and market analysis to stay updated on activities, opportunities and threats.
- Selected and mentored senior staff, creating successful leadership team.
- Coordinated logistics and inventory management, ensuring timely delivery of products and services.
- Kept organisation in compliance with regulations and internal requirements.
- Organised promotional events and exhibitions to showcase products and services, generating significant leads.
- Supported employee morale and retention through regular staff events and team-building activities.
- Monitored and managed business risks, implementing robust risk management policies.
- Delivered innovative marketing campaigns through email newsletters, mailings and social media.
- Implemented innovative marketing campaigns, resulting in a 25% growth in customer base.
- Established and maintained strategic partnerships, enhancing brand visibility and market reach.
- Developed a comprehensive online presence through website optimisation and social media engagement.
- Tracked organizational performance against objectives and revamped strategies to better meet targets.
- Coordinated employee schedules to provide adequate shift coverage.
- Established company targets based on previous performance and predicted forecasts.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
- Drove teams to achieve or exceed business KPIs through ongoing motivation and incentives.
- Leveraged financial data and forecasts to set clear operating budgets.
- Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
- Authorised use of teams and materials for specific departments and projects.
Operations Manager
OTE LIMITED
London
01.1997 - 01.2002
- Oversaw logistics and customs compliance, negotiating with international suppliers to enhance operational effectiveness and mitigate risks.
- Coordinated cross-border commercial operations and supply-chain processes, ensuring seamless product flow and timely delivery.
- Managed European sourcing and Far East distribution operations, optimising supply chain efficiency to support business objectives.
Education
Bachelor of Business Administration - Business and Finance
University of Nottingham
Nottingham01-1990
Skills
- Client relationship management
- Stakeholder management
- Contract negotiation
- Commercial negotiation skills
- Target-driven sales performance
- Market analysis
- Operational coordination
- Supply chain optimization
Custom
- Stakeholder & Vendor Management
- Payroll Systems & MS Office
- Compliance & Risk Mitigation
- Contract Negotiation
- Process Optimisation
- Operational Governance
- Project Management
- Payroll Processing
Timeline
Business Development & Account Management
VELLONI LIMITED
08.2021 - 05.2026
BDM
Box marketing Juuls Account
02.2021 - 07.2021
Territory Sales Executive
REACH (Nestlé Account)
01.2018 - 01.2021
Owner / Business Manager
JAYSON'S NEWSAGENT
01.2003 - 01.2018
Operations Manager
OTE LIMITED
01.1997 - 01.2002
Bachelor of Business Administration - Business and Finance
University of Nottingham