Himansu Nayak
Kolkata
Summary
Accomplished Cluster Manager with extensive experience (13 Years) in managing retail operations across multiple regions, including WB, Assam, and Nagaland. Proven track record in driving sales growth, enhancing customer service, and improving employee satisfaction through strategic planning and effective team leadership. Expertise in business development, sales strategy development, market analysis, visual merchandising, inventory management, and performance evaluation. Successfully managed 18 retail outlets at Blackberrys and 52 outlets at Latin Quarters, consistently achieving revenue targets and operational efficiency. Career goal: to leverage extensive retail management experience to drive business growth and operational excellence in a senior leadership role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cluster Manager
Blackberrys
WB, Assam & Nagaland, INDIA
08.2024 - Current
- Managed day-to-day operations of 18 retail counters/outlets across Shoppers Stop, Lifestyle, Pantaloons, and in WB, Assam, and Nagaland.
- Led recruitment and training initiatives for staff across all stores, enhancing customer service and employee satisfaction.
- Led by example to promote a positive work culture, encouraging teamwork, professionalism, and commitment to excellence among staff.
- Managed cluster of retail outlets, overseeing daily operations to maximise profitability and efficiency.
- Developed and implemented strategic plans for sales growth across multiple locations, resulting in a consistent increase in revenue.
- Motivated sales staff to continuously improve strategies through competitions and personalised coaching plans.
- Conducted regular performance reviews and appraisals with Line Managers.
- Monitored, assessed and evaluated KPIs in line with financial targets, pivoting operational strategy to improve sales.
- Presented cluster management reports to executive team and senior management, outlining strategy changes to improve market position.
- Executed successful marketing events and display shows for products.
- Analysed market trends and customer feedback to inform product selection and promotional strategies, boosting sales figures.
Area sales manager
Latin Quarters (Ikon Retail Pvt Ltd)
EAST
09.2023 - 08.2024
- Responsible for LFR format stores present at Pantaloons, Lifestyle, Centro, and Shoppers Stop.
- The total stores/counter volume is 52 outlets, generating business volumes of nearly 18 crore annually.
- Responsible for manpower availability at each and every counter, and delivering as per their potential and the company's needs.
- Smooth operations to co-ordinate with all the business partners, internal management, and staff.
- Inventory management across the region in all format stores, and conducting IBT and RTV to maintain a healthy inventory across stores.
- Ensuring the achievement of targets and the achievements set according to potential.
- Visiting outstation stores and in-city stores to ensure smooth operations.
- Time Management - Completing tasks within the stipulated time frame.
Store Manager
Levi's (SSIPL)
Bhubaneswar
02.2020 - 09.2023
- Responsible for the store's budget vs. Achievements.
- Plan and direct the day-to-day operations.
- Develop strategies to improve customer service.
- Assemble the merchandise feedback.
- Drive store sales, increase profitability, and maintain stock levels.
- Create marketing programmes to increase traffic at the store.
- Knowledge of competitors' movements.
- Managing pilferage, defectives as per company norms, and ensuring products have the correct price tag.
- Overall care of staff and their well-being.
- Presentation of store and advertising displays.
- Recruiting, performance management, and workplace scheduling.
- Ensure the store complies with outlined safety policies and procedures, as well as state and local health regulations.
- Responsible for the security of stocks and assets.
- Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws.
- Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash.
Department Manager
Future Retail Ltd.
Kolkata
11.2017 - 02.2020
- Responsible for the Department Target vs. achievements.
- Keeping an eye on high margin products.
- Responsible for level of customer service.
- Maintaining stock levels.
- Managing Pilferage, Defectives as per company norms.
- Training to staffs and ensure high in motivation level.
- Ensure VM & retail standard maintained.
- Co-ordination with warehouse / vendors for proper timely replenishments of stocks.
- Keeping co-ordination with house-keeping team to maintain the hygiene level.
Executive (Floor Supervisor)
Lifestyle International Pvt Ltd
Kolkata
10.2016 - 11.2017
- Responsible of respective brands performances.
- Product feedback (From Guests as well as from Associates).
- Awareness of re-plenishment or reorders, missing categories and competitors' movements.
- Manpower management and shift allocation.
- Regular meeting with staffs on training and motivate.
- Responsible to control on pilferage.
- Direct Store Delivery (DSD) stock processing on time and proper documentations.
- Co-ordinates with warehouse to proper stock replenishment in time.
Customer Care Associate & Fashion Assistant
Shoppers Stop Ltd
Mumbai
09.2012 - 10.2016
- Organize and maintain store merchandise according to the merchandising layout plan.
- Responsible for sales numbers.
- Regularly check sales reports and analyze the fast mover and slow mover.
- Checking-in merchandise and logging invoices in daily basis.
- Checking-in merchandise displays at correct price tags.
- Monitor signage during sales, promotional schemes.
Education
Master of Business Administration - Marketing and Finance
Biju Patnaik University of Technology
Bhubaneswar, Odisha01.2012
Graduation - Mathematics
Utkal University (M S College)
Bhubaneswar, IN-OD01.2010
Skills
- Business development
- Sales strategy development
- Team leadership
- Market analysis
- Visual merchandising
- Inventory management
- Hiring and training management
- Customer relationship management
- Performance evaluation
- Goal setting and tracking
- KPIs monitoring
- Market research
Languages
English
Proficient
C2
Hindi
Proficient
C2
Odia
Proficient
C2
Bengali
Intermediate
B1
Certification
- Advance Excel
- Project Genesis
Hobbies and interests
- Strategic Games
- Travel
- Listen to Music
- Reading
Timeline
Cluster Manager
Blackberrys
08.2024 - Current
Area sales manager
Latin Quarters (Ikon Retail Pvt Ltd)
09.2023 - 08.2024
Store Manager
Levi's (SSIPL)
02.2020 - 09.2023
Department Manager
Future Retail Ltd.
11.2017 - 02.2020
Executive (Floor Supervisor)
Lifestyle International Pvt Ltd
10.2016 - 11.2017
Customer Care Associate & Fashion Assistant
Shoppers Stop Ltd
09.2012 - 10.2016
Master of Business Administration - Marketing and Finance
Biju Patnaik University of Technology
Graduation - Mathematics
Utkal University (M S College)