Himanshu Semwal
Sutton,UK
Summary
Accomplished professional with expertise in property and facilities management, regulatory compliance, and safeguarding. Demonstrates strong skills in stakeholder and tenant relationship management, operational improvement, and process optimisation. Proven leadership in team supervision, conflict resolution, and customer service. Adept at financial awareness and reporting, with proficiency in Microsoft Office applications including Excel, Word, and Outlook. Committed to driving operational excellence while fostering positive relationships with stakeholders.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Property Operations Manager
24 & 30 SG Limited
London
2025.09 - 2026.04
- Manage operations across two Westminster Council temporary accommodation sites supporting women affected by domestic violence
- Ensure full compliance with housing regulations, health & safety, and safeguarding requirements
- Act as primary point of contact for vulnerable residents, handling sensitive situations with professionalism and discretion
- Liaise with council representatives and external stakeholders to maintain service standards and resolve issues efficiently
- Identify and implement operational improvements to enhance efficiency and resident experience
Social Media Marketing Manager (Contract)
Koyal Indian Restaurant & Bar
Surbiton
2024.09 - 2026.04
- Founded and grew the company’s Instagram presence from launch, increasing brand visibility and engagement
- Created and managed original content including photography, videography, and promotional campaigns
- Planned and executed targeted advertising strategies to attract new customers and increase footfall
- Managed content scheduling and ensured consistent, high-quality brand messaging
- Played a key role in establishing a competitive digital presence within the local market
Reception Supervisor
OYO / Arena Corp Ltd
London
2022.10 - 2025.09
- Supervised front-of-house operations, ensuring consistent delivery of high-quality customer service
- Led and supported team members to improve performance and operational efficiency
- Handled customer queries and escalations, maintaining high satisfaction levels
- Supported management in improving workflows and service delivery
Food & Beverage Assistant
Moksha
New Malden
2022.01 - 2022.10
- Delivered high-quality service in a fast-paced hospitality environment
- Built strong communication and teamwork skills
Retail Sales Assistant
Matalan
New Malden
2020.03 - 2022.01
- Provided customer-focused retail support in a high-volume environment
- Developed strong interpersonal and sales skills
Cadet – Combined Cadet Force
Royal Marines
Tooting, Wandsworth
2017.01 - 2020.01
- Developed leadership, discipline, and teamwork through structured training
Work Experience – Accounting Firm
Sarmad Consulting
2019.06 - 2019.06
- Gained foundational knowledge of financial processes and business operations
Education
BA (Hons) - Business & Management
Brunel University of London
2022.01 - 2025.01
BTEC Level 3 Extended Diploma - Business & A-Level Art & Design
Ernest Bevin Academy
2020.01 - 2022.01
GCSEs - Mathematics & English
Ernest Bevin Academy
2015.01 - 2020.01
Skills
- Property & Facilities Management
- Regulatory Compliance & Safeguarding
- Stakeholder & Tenant Relationship Management
- Operational Improvement & Process Optimisation
- Leadership & Team Supervision
- Conflict Resolution & Customer Service
- Financial Awareness & Reporting
- Microsoft Office (Excel, Word, Outlook)
LANGUAGES
English – Native/Bilingual
Hindi – Native/Bilingual
Punjabi – Full Professional
Urdu – Full Professional
ADDITIONAL INFORMATION
- Experienced in managing sensitive and high-responsibility environments
- Strong interpersonal, communication, and leadership skills
- Adaptable, proactive, and solutions-focused
- Full right to work in the UK
Timeline
Property Operations Manager
24 & 30 SG Limited
2025.09 - 2026.04
Social Media Marketing Manager (Contract)
Koyal Indian Restaurant & Bar
2024.09 - 2026.04
Reception Supervisor
OYO / Arena Corp Ltd
2022.10 - 2025.09
BA (Hons) - Business & Management
Brunel University of London
2022.01 - 2025.01
Food & Beverage Assistant
Moksha
2022.01 - 2022.10
Retail Sales Assistant
Matalan
2020.03 - 2022.01
BTEC Level 3 Extended Diploma - Business & A-Level Art & Design
Ernest Bevin Academy
2020.01 - 2022.01
Work Experience – Accounting Firm
Sarmad Consulting
2019.06 - 2019.06
Cadet – Combined Cadet Force
Royal Marines
2017.01 - 2020.01
GCSEs - Mathematics & English
Ernest Bevin Academy
2015.01 - 2020.01