HIMA BINDU DEPURU
Summary
Customer-focused banking professional with 11+ years of experience in branch banking operations, customer relationship management, cash handling, compliance, and sales support across HDFC Bank, ICICI Bank, and Axis Bank. Recently completed MSc in International Business with Advanced Research from the University of Hertfordshire, bringing strong interpersonal, communication, and problem-solving skills to customer service environments. Experienced in handling customer queries, ensuring service excellence, supporting branch operations, and maintaining compliance with banking regulations. Adept at working in fast-paced environments with a strong commitment to professionalism and customer satisfaction.
Overview
12
12
years of professional experience
Work history
Branch Manager
HDFC Bank Ltd.
Tirupati, India
12.2020 - 01.2023
- Managed daily branch operations while delivering excellent customer service and ensuring smooth workflow.
- Assisted customers with banking enquiries, account services, and issue resolution in a professional manner.
- Maintained compliance with KYC and AML regulations, achieving strong audit performance.
- Supervised branch staff conducted training sessions, and supported team development.
- Ensured accurate documentation and operational efficiency across branch activities.
- Supported sales and service activities to enhance customer satisfaction and branch growth.
- Software: Flexcube, DMS, Universal Alert System, LTR Portal, RBB Portal, CRM Next
Branch Manager
ICICI Bank Ltd.
Kothagudem, India
10.2019 - 12.2020
- Delivered high-quality customer support and managed day-to-day branch activities efficiently.
- Built strong customer relationships by understanding client needs and providing suitable banking solutions.
- Handled escalated customer concerns and ensured timely resolution.
- Monitored branch operations and maintained service standards in line with company policies.
- Coordinated with team members to achieve operational and customer service objectives.
- Software: Finacle, One View, Omni Flow
Branch Teller
Axis Bank Ltd.
Tirupati, India
06.2011 - 09.2019
- Processed customer transactions including cash deposits, withdrawals, fund transfers, and account services.
- Assisted customers with enquiries, account opening procedures, and transaction-related support.
- Maintained accurate cash balances and ensured compliance with operational procedures.
- Supported ATM operations, locker services, and trade finance documentation.
- Resolved customer issues promptly while maintaining a positive customer experience.
- Trained new staff members on banking procedures and customer handling practices.
- Software: Saksham, Finacle, Deliverables Management System
Education
MSc - International Business with Advanced Research
University of Hertfordshire
Skills
- Customer Service & Relationship Management
- Branch Operations & Administration
- Cash Handling & Transaction Processing
- Complaint Resolution & Customer Support
- KYC & AML Compliance
- Team Coordination & Staff Support
- Retail Banking Operations
- Communication & Interpersonal Skills
- MS Office & Banking Software
- Time Management & Multi-tasking
- Banking Software: Flexcube, Finacle, CRM Next, DMS, One View, Omni Flow
- MS Office Suite: Word, Excel, PowerPoint
- Operating Systems: Windows 10
- Strong Customer service orientation
- Problem Solving and Conflict Resolution
- Adaptable and quick learner
- Professional and ethical approach
- Team player with leadership qualities
- Excellent verbal and written communication
Accomplishments
- Recognised for strong leadership, customer service, and operational efficiency.
- Successfully participated in multiple business development and banking training programmes.
- Awarded for Sales Excellence in the KVB Contest for seven consecutive years.
TECHNICAL SKILLS
- Banking Software: Flexcube, Finacle, CRM Next, DMS, One View, Omni Flow
- MS Office Suite: Word, Excel, PowerPoint
Timeline
Branch Manager
HDFC Bank Ltd.
12.2020 - 01.2023
Branch Manager
ICICI Bank Ltd.
10.2019 - 12.2020
Branch Teller
Axis Bank Ltd.
06.2011 - 09.2019
MSc - International Business with Advanced Research
University of Hertfordshire