Hillary Wissart
Kissimmee,Florida
Summary
Professional with strong background in customer service and technical support, providing bilingual assistance and a customer-centric approach. Proven ability to manage high-pressure situations while utilizing CRM tools like Zendesk and Salesforce effectively. Expertise in active listening and data analysis using Microsoft Excel, focused on improving client satisfaction and operational performance.
Overview
5
5
years of professional experience
Work history
Customer service representative
Kobe Marketing-Remote
Kissimmee, Florida
01.2022 - 12.2023
- Delivered high-quality customer service in virtual environment through CRM systems.
- Managed customer accounts while resolving order inquiries and account issues efficiently.
- Handled high-volume customer queries by employing effective multitasking strategies.
- Provided technical support to enhance customer experience.
COVID-19 Contact Tracer and Scheduling Support
Pearl Interactive Network
Kissimmee, Florida
01.2021 - 12.2022
- Communicated with individuals exposed to COVID-19 offering detailed quarantine instructions.
- Organised vaccination schedules and outlined eligibility requirements.
- Ensured adherence to HIPAA regulations for safeguarding patient confidentiality.
- Updated and maintained sensitive information in State tracking systems.
Customer Service Representative
K-Force Staffing Solutions
Tampa, Florida
01.2020 - 12.2021
- Assisted Department of Economic Opportunity in processing unemployment claims.
- Clarified state unemployment regulations and claim processes for clients.
- Translated documents and provided Spanish-English interpretation to assist non-English speaking customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Upheld meticulous record-keeping standards.
Call Center Agent (Remote)
Sitel Corporate
Las Vegas, Nevada
11.2018 - 10.2019
- Utilised CRM software to record customer interactions, guaranteeing precise tracking of inquiries and resolutions.
- Supported customers in resolving technical issues, delivering step-by-step guidance, escalating matters when required.
- Contributed to weekly team meetings focused on overcoming challenges and generating solutions.
- Highlighted areas for process enhancement within call center operations.
- Delivered insights to management concerning frequent customer challenges and areas needing improvement.
Education
High School Diploma - General Education
Gateway High School
KissimmeeSkills
- Customer-Focused approach
- Customer service and technical assistance expertise
- Active listening and bilingual support
- Resilience to stressful situations
- Familiarity with CRM software (Zendesk, Salesforce)
- Microsoft Excel proficiency
References
References available upon request.
Timeline
Customer service representative
Kobe Marketing-Remote
01.2022 - 12.2023
COVID-19 Contact Tracer and Scheduling Support
Pearl Interactive Network
01.2021 - 12.2022
Customer Service Representative
K-Force Staffing Solutions
01.2020 - 12.2021
Call Center Agent (Remote)
Sitel Corporate
11.2018 - 10.2019
High School Diploma - General Education
Gateway High School
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