Hilda Varaidzo Huni
Evesham,United Kingdom
Summary
A highly skilled professional with extensive administrative experience and a strong background in leadership and organisational skills. Demonstrates exceptional communication abilities, working with vulnerable populations, providing counselling and support as well as advocating for social justice, in settings like schools, hospitals and community organisations. Advocates for diversity and inclusion with a solid understanding of legal frameworks and organisational awareness.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Board Member- Trustee
Onside Advocacy
Worcestershire
12.2024 - 03.2025
- Contributing to the strategy and development of the charity
- Safeguarding people and finances, making sure resources and properties are used to further the purpose of the organisation
- Holding funds and assets with a fiduciary duty to protect them
- Supervising and overseeing the running of the organisation, developing long term strategies and visions for the organisation
Indipendent Health Complaints Advocate
Onside Advocacy
Worcester
09.2024 - 03.2025
- Assisting in writing complaints by patients about NHS
- Explaining the complaints process
- Writing letters
- Preparing for meetings
- Attending meetings
- Referring complaints to the Health Service Ombudsman
- Signposting to other organizations
- Understanding the outcome of the complaint
Support Supervisor
Bluebird Care
Evesham, Worcestershire
10.2023 - 03.2025
- Supervising carers and ensuring efficient running of a designated area
- Playing an active role in legal and compliance aspects of the company
- Carry out customer risk assessments and medication audits
- Creating individually tailored care plans
- Investigate matters relating to quality of service and implement improvements
- Monitor performance of Care Assistants and carry out quality reviews
- Work effectively with service users, family members as well as other health care professionals to deliver high quality services
- Making sure support is provided in line with regulatory requirements and the Mental Capacity Act 2005
- Medical and financial auditing
- Promoted an open feedback culture which resulted in better ideas and solutions.
- Created a supportive work environment leading to high staff retention rates.
- Enhanced customer satisfaction with effective problem-solving strategies.
- Managed complex customer issues, resulting in high-level resolution rates.
- Conducted regular performance reviews, ensuring continuous improvement of staff skills.
- Coordinated support operations, aligning team efforts with organisational objectives.
- Achieved operational efficiency by implementing new support protocols.
- Conducted regular training sessions to equip support teams with evolving product knowledge.
Senior Carer/Team Leader
Ambercare
Worcestershire
11.2021 - 10.2023
- Lead the team of carers and training new staff
- Have ownership of, creation, delivery and updating care plans
- Monitor general health vital signs
- Deliver activities to stimulate residents
- Administer medication and fill in medical reports
- Communicate with families on relative's progress
- Assist in the care of residents
- Creating activities for the residents
- Taking the residents out in order to keep them in touch with the local communities
- Helping to prepare and serve meals
- Working with the registered manager and other team members to provide professional and person centered care
- Acting as a role model for staff
- Completing supervisions
- Maintained detailed records of patients' health conditions and treatments.
- Updated knowledge on latest caregiving techniques through regular professional development courses.
- Developed personalised care plans by liaising with healthcare professionals.
- Managed emergencies promptly, minimising potential risks for residents' wellbeing.
- Alleviated distress through active listening and empathy skills.
- Improved morale by creating a positive and supportive atmosphere within the facility.
- Facilitated communication between family members and healthcare staff regarding resident's progress.
- Encouraged participation in social activities to foster sense of community amongst residents.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Principal Law Officer
National Prosecuting Authority of Zimbabwe
01.2010 - 11.2021
- Prosecution of matters
- Presiding over inquests
- Legal Advisor
- Legal and compliance
- Monitoring and Evaluation
- Delivery of dynamic legal services
- Claims handling, inquests, analysis and data management
- Litigation and court management
- Legal drafting
- Interviewing witnesses and litigants
- Keeping up to date with legislation
- Advising clients on complex legal matters
- Legal research and negotiation
- Supervising Junior officers and allocating duties
- Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
Education
NVQ level 5 - Healthcare Management
London college of professional studies
04.2023 - 10.2023
Executive Certificate - Project and Program Monitoring and Evaluation
University of Zimbabwe
02.2019 - 08.2019
Master's degree - Law
University of Zimbabwe
Zimbabwe 01.2015 - 10.2016
Bachelor's degree - Law
University of Fort Hare
01.2005 - 11.2008
Skills
- Administrative experience
- Leadership
- Organizational Skills
- Communication skills
- Food preparation
- Driving
- Microsoft Office
- Diversity and inclusion advocacy
- Legal framework understanding
- Organisational awareness
Personal Information
Willing To Relocate: Anywhere
Timeline
Board Member- Trustee
Onside Advocacy
12.2024 - 03.2025
Indipendent Health Complaints Advocate
Onside Advocacy
09.2024 - 03.2025
Support Supervisor
Bluebird Care
10.2023 - 03.2025
NVQ level 5 - Healthcare Management
London college of professional studies
04.2023 - 10.2023
Senior Carer/Team Leader
Ambercare
11.2021 - 10.2023
Executive Certificate - Project and Program Monitoring and Evaluation
University of Zimbabwe
02.2019 - 08.2019
Master's degree - Law
University of Zimbabwe
01.2015 - 10.2016
Principal Law Officer
National Prosecuting Authority of Zimbabwe
01.2010 - 11.2021
Bachelor's degree - Law
University of Fort Hare
01.2005 - 11.2008
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