Hijaz Rahman
aylesbury,Buckinghamshire
Summary
A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my initiative. Along with making sure that the customer leaves happy with their visit.
Overview
5
5
years of professional experience
Work history
Crew member
McDonald's
02.2019 - 07.2021
- Worked fast and accurately to meet customer needs and service goals.
- Trained in food safety and hygiene practices.
- Acted as a team player by helping colleagues finish their tasks.
- Attended to customers with friendly and accurate service.
- Learning all the different stations and using them effectively.
Customer care assistant
McDonald's
07.2021 - 01.2023
- Interacted with new and regular customers.
- Maintaining the cleanliness of the lobby for customers.
- Helping behind the counter with orders so the store keeps moving.
Customer experience leader
McDonald's
01.2023 - Current
- Encouraged teamwork through open communication and leadership.
- Managed high-volume customer queries in unison with effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
Education
GCSEs - Maths
The Aylesbury Vale Academy
GCSEs - English
Aylesbury College
Skills
- Customer Service
- Leadership
- Teamwork
- Communication
- Problem-solving
Affiliations
- Traveling
Timeline
Customer experience leader
McDonald's
01.2023 - Current
Customer care assistant
McDonald's
07.2021 - 01.2023
Crew member
McDonald's
02.2019 - 07.2021
GCSEs - Maths
The Aylesbury Vale Academy
GCSEs - English
Aylesbury College
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