Caroline Done

• Managing 2 holiday properties:- Taking bookings and managing diaries.
• Liaising with incoming guests and ensuring any requests are met for their arrival.
• Dealing with any queries they may encounter during their stay.
• Overseeing the cleaning and turnaround of the properties to ensure the high standard is upheld.

Now Sold

• After a full renovation, I owned and ran an Airbnb welcoming guests from all over the world
• Completed all change overs

• Carrying out all Reception duties, welcoming guests and directing them to the various businesses on-site.
• Preparation of boardroom and welcoming personnel for meetings.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Completing all admin duties for both Maylite and their sister company Babybase.
• Maintained confidentiality of information regarding clients and company.

• Building rapport with regular customers
• Supporting colleagues during busy periods
• Working effectively in a fast-paced environment
• Flexibility to cover multiple roles (counter, kitchen, floor)
• Contributing to a positive team atmosphere
• Time management under pressure
• Handling complaints calmly and effectively

• Generating own leads and creating new business both face to face and over the telephone.
• Managing existing customer accounts
• Identifying new business opportunities and making appointments.
• Building strong relationships with customers to ensure repeat business, maximise sales and build brand loyalty.
• Answering and dealing with all incoming customer query calls.
• Attending regular shows and exhibitions to promote the brands

In 2004, my family (husband and 2 young children) moved to France for 8 months, and then emigrated to New Zealand.

• In NZ, along with a partner, we set up a home based business supplying a small gift item to Gift Shops and retailers
• I was also involved in the developing and setting up of Simply Jute, which introduced environmentally friendly Jute Bags to NZ for the tourist market and New World Supermarkets along with many other smaller retailers and food outlets throughout the country.
• We initially launched the product at Auckland Gift Fairs gaining over 100 retailers from the show. My main role for the company was sales/customer service/marketing