Hien Dang
Twickenham,City of London
Summary
Experienced Nail Technician with several years of experience providing quality nail services to clients. Dedicated to remaining up-to-date with the latest nail service technologies, designs, and trends. Bringing advanced nail technical abilities and the desire to provide clients with the best and most pleasurable salon experience possible. Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling. Focused and dependable with outstanding client communication.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Salon Receptionist
Nail Plaza
Twickenham, City of London
08.2022 - Current
- Assisted Nail technicians and the Salon Manager with any task necessary
- Connected with customers using interpersonal skills to promote return customers and provide seamless and personalized customer journeys.
- Demonstrated passion and enthusiasm to provide exceptional customer service to 30 clients daily.
- Maximized salon productivity by strategically scheduling appointments using the booking system.
- Processed cash and card payments on guests' arrival.
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance.
Nail Technician
Nail Plaza
Twickenham, London
10.2019 - Current
- Maintained a clean and sanitary work environment at all times.
- Responded to customer requests and concerns promptly.
- Created visual nail designs based on customer requests.
- Utilized advanced technical skills to achieve beautiful manicures and pedicures.
- Delivered personable and friendly service to encourage return customers.
- Listened to customer requests and concerns, making each client feel valued and understood.
- Engaged customers in conversation upon salon entry, cultivating a welcoming environment.
Education
Bachelor of Arts - Internaltional Hospitality and Tourism Management
Coventry University London
London 10.2019 - 06.2022
Skills
- Acrylic Nails
- Nail Enhancement Techniques
- Manicures and Pedicures
- Appointments Scheduling
- Customer Services
- Multi-line Telephone Systems
Timeline
Salon Receptionist
Nail Plaza
08.2022 - Current
Nail Technician
Nail Plaza
10.2019 - Current
Bachelor of Arts - Internaltional Hospitality and Tourism Management
Coventry University London
10.2019 - 06.2022
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