Hidaya Matambo
Dar es Salaam
Summary
Accomplished professional bringing over 10 years of expertise in assurance reviews and control testing, adept at implementing risk management frameworks and ensuring compliance. Demonstrates strong capabilities in staff training, compliance monitoring, and process improvement, driving innovation and business continuity planning. Utilizes trend analysis expertise to enhance operational efficiency and support strategic objectives. Committed to advancing career in a role that leverages these skills to foster organizational growth.
Overview
11
11
years of professional experience
Work history
Manager, Non Financial (Operational) Risk
Stanbic Bank Tanzania
Dar es Salaam, Tanzania
08.2023 - 07.2025
- Develop the Non-financial (Operational) risk assurance reviews plan.
- Facilitate Risk & Control Self Assessments (RCSA) through risk identification and risk assessment on the 17 Non- financial risks: Compliance, Third Party, Transactional, Legal, Model, Physical Security, Conduct, Tax, Financial Crime, Technology, Cyber, Model, People, Business Disruption, Environmental, Social & Governance, Information and Fraud risks.
- Act as a privacy lead to ensure Data Privacy Regulations are implemented in the bank as assistant to the Data Protection Officer.
- Provide a holistic view of the bank's operational risk and report for tabling at risk governance committees at required frequencies including but not limited to Risk Management Committee, Board Risk Committee, Management Committees, Combined Assurance Committee, and drive remediation of said risks to closure.
- Lead discussions with stakeholders (senior management) and ensuring that action items to address identified risks are captured adequately and followed up until closure.
- Develop a risk treatment plan on controls and indicators that aren't effective (medium and Red) that might change the risk profile of the bank.
- Perform incident and operational loss data trend analysis through adequate root cause analysis and embed action plans to improve the bank's risk profile.
- Perform review on the quality of the captured operational risk incidents to ensure alignment to the No-financial (operational) risk taxonomy as well as adequacy of details, root cause and resolution captured.
- Facilitate change risk management oversight by ensuring risks throughout the life cycle of the project/program/initiative are identified and adequate mitigation plans are clearly outlined to address the risks.
- Provide specialist advice to the bank to pro-actively monitor and control information threats of compromise of confidentiality, integrity, and availability of business information as per the Risk Management Framework.
- Support management of business continuity risks/threats to the business in line with regulatory guidelines, Standard Bank Group requirements and requirements of the Business Continuity Standard.
- Works with Business Continuity stakeholders/ representatives in business to conduct, document and sign off Business Impact Analysis and Business Continuity Plans in-line with business resilience standards.
- Provide oversight to Third Party Risk Management (TPRM) to ensure alignment to the TPRM framework and standard.
- Facilitate risk awareness and embedment of proactive risk culture through awareness, training, and workshops.
- Analyze and review business processes and policies to assess adequacy in design effectiveness to address inherent risks.
- Secretary and member of Risk Management Committee and Combined Assurance Committee.
- Member of Personal and Private Banking, Business & Commercial Banking Management Committee, Balance Sheet Substantiation Committee, Internal Financial Controls committee.
- Chair to the Change Risk Management Committee.
- Attend Regional Governance Alignment meeting, Data Privacy Forums, Agency banking steerco.
Group Attachment, Internal Control Group (ICG)
Standard Bank IBTC
Victoria Island, Nigeria
05.2022 - 03.2023
- To engage with Nigeria's' Group Control Executives to familiarize with activities undertaken by control Teams in the following sections: Operations, BCC, CHNW, CIB, Digital & E-Business, Hold co & Non-Bank Subsidiaries.
- To enhance Tanzania's control checklists to include vigorous control checks from learning best practices in Nigeria.
- To identify automated controls in place and obtain digital control tools (Scripts) for Tanzania to conduct automated robotic reviews by making use of SQL developer, GINA studio and Power BI.
- To design a pack to be used when reviewing products in its lifecycle.
- To introduce Continuous Monitoring Reviews to aid in addressing risks timely.
- To train Control Team Tanzania with best practices learnt from attachment to ensure the Team is well-equipped for the Future Ready Transformation Journey.
Attachment-Client Analyst, Chinese Portfolio (CIB)
Stanbic Bank Tanzania
Dar es Salaam
02.2018 - 12.2018
- Handling client queries by making follow up on the teams involved to ensure issues are closed timely.
- Creating, developing, and closing opportunities in the system (Salesforce).
- Revenue tracking in the system (Salesforce).
- Preparing Chinese portfolio revenue performance analysis on quarterly basis.
- Analyzing and reviewing credit applications summary with the actual information shared by the client.
- Conducting research on Chinese market in Tanzania to identify new opportunities for the bank and sharing the same with senior Manager Chinese Sector as input for strategy formulation in penetrating the market.
- Assess competitor trend analysis.
- Monitoring of clients' accounts to ensure ACTIVE status and follow up on inactive accounts to avoid dormancy state that will lead to proxy related entries.
- Loading the minutes of the meeting with the client (call reports) into the system.
Consultant, Internal Control
Stanbic Bank Tanzania
Dar es Salaam, Tanzania
01.2017 - 07.2023
- Develop Internal Control's annual plan that highlights areas to be reviewed for the specific year.
- Performing regulatory assessment to ensure all banking and financial institutions act and other regulations are followed by the specific units in the bank.
- Perform review of policies and procedures of the reviewed units and update any emerging controls from activities observed through the performed walkthrough.
- Performing qualitative monitoring assessments of the control profiles in Operations, Physical channel (Branches), Self-Service Channel, VAF and Bancassurance units in both Design Effectiveness Assessment (DEA) and Operative Effectiveness Testing (OET).
- Communicating and tracking action plans from the performed assessments of the detailed gaps and recommendations.
- Continuously training and coaching staff on new processes and policies as well as areas where knowledge gap is identified to ensure mitigation of the arising risk.
- Reviewing Teams' Service Level Agreements (SLAs) against performance.
- Monthly Reviews of Key Risk Indicators and Risk and Control Self-Assessment.
- Preparing the following reports: Revenue Leakage, Loss Returns Monthly Report, providing input on EXCO Report, Unclaimed balances, Production Reports.
- Reviewing incidents captured from different stakeholders in Risk Market Place (RMP) system, analyzing their root-cause and the specified resolutions to closure and enrichment(classification) of the incidents in line with the Non-financial/Operational risk taxonomy.
- Performing a quarterly trend analysis on the reported incidents to study the trend as well as have data on specific areas that need improvements on.
- Taking part in BOT, Internal & External Audit and Compliance Issue Closures.
Management Assurance Specialist
Barclays Bank Tanzania (now ABSA)
Dar es Salaam, Tanzania
09.2015 - 12.2016
- Providing assurance to the management by performing detailed reviews on Operations Unit and Branches on both Design Effectiveness Assessment (DEA) and field work testing through Operations Effectiveness Testing (OET).
- Communicating and tracking action plans from the performed assessments of the detailed gaps and recommendations.
- Training and coaching staff on new processes and policies as well as areas where knowledge gap is identified to ensure mitigation of the arising risks.
- Annual reviews of key risk indicators and Risk and Control Self-Assessment.
- Performing product reviews-Post implementation reviews on approvals, conditions, complaint handling and after sales information.
- Reviewing transaction operations critical processes on vault management and teller transactions.
- Financial crime reviews on New to bank and refreshed accounts.
- Perform reviews on policies and procedures.
- Performing special ad-hoc reviews requested by the auditors.
Assistant to Chief Compliance Officer
Citi Bank Tanzania
Dar es Salaam, Tanzania
07.2014 - 10.2014
- Policy and procedure reviews and updates.
- Preparing the KYC Renewal- AML questionnaires on banks having relationship with Citibank Tanzania.
- Performing interviews on banks having a relationship with Citibank on matters pertaining to Anti-Money Laundering.
- Performing Enhanced Due Diligence for high risk customers and Customer Acquisition Due Diligence (CADD) for all clients.
- Management of Central Bank/Regulator's letters.
- Preparing reports on Anti Money Laundering for the GBRC Committee.
- Ensure employees have declared their Outside Business Interest.
- Performing Employee trading reviews.
- Internal records management.
Education
NQF 6 - Management Practice (Specializing in Operational Risk)
HENLEY BUSINESS SCHOOL
Johannesburg, South Africa 10.2024 -
Bachelor of Science - Banking and Finance
THE INSTITUTE OF FINANCE MANAGEMENT
11.2012 - 07.2015
Skills
- Assurance Reviews-Control testing
- Risk Management Framework
- Information Risk & Data Privacy
- Staff training
- Compliance Monitoring
- Process Improvement
- Innovation
- Business continuity planning
- Trend analysis expertise
Accomplishments
- 2025- Speaker at ISACA Annual Conference on Data Privacy.
- 2024 - Standard Bank Group, Risk Game Changer Winner.
- 2023 - Managed to strategize reduction of fees and penalties in PPB- Card Business in Tanzania.
Reference
- Wilmot Ishengoma, Chief Risk Officer- Stanbic Bank Tanzania
Mob: +255 786 420 690, Email: wilmot.ishengoma@stanbic.co.tz
- Juma Abdallah, Head Internal -Control, Stanbic Bank Tanzania,
Mob: +255 763-004 971, Email: juma.abdallah@stanbic.co.tz
- Halamela Gabriel, Head Governance & Control- ABSA,
Mob: 0767-210 187
- Agapinus Tax, Risk & Compliance Director-Vodacom Tanzania, Previous CCO- Citibank Tanzania,
Mob: +255 768-984 408
Timeline
NQF 6 - Management Practice (Specializing in Operational Risk)
HENLEY BUSINESS SCHOOL
10.2024 -
Manager, Non Financial (Operational) Risk
Stanbic Bank Tanzania
08.2023 - 07.2025
Group Attachment, Internal Control Group (ICG)
Standard Bank IBTC
05.2022 - 03.2023
Attachment-Client Analyst, Chinese Portfolio (CIB)
Stanbic Bank Tanzania
02.2018 - 12.2018
Consultant, Internal Control
Stanbic Bank Tanzania
01.2017 - 07.2023
Management Assurance Specialist
Barclays Bank Tanzania (now ABSA)
09.2015 - 12.2016
Assistant to Chief Compliance Officer
Citi Bank Tanzania
07.2014 - 10.2014
Bachelor of Science - Banking and Finance
THE INSTITUTE OF FINANCE MANAGEMENT
11.2012 - 07.2015
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