Angela
London
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
13
13
years of professional experience
Work History
Executive Assistant (Hybrid Role)
ITC Staffing
11.2022 - 04.2024
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened personal and business calls and directed to appropriate party.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Organized and coordinated conferences and monthly meetings.
Executive Assistant ( Maternity Cover)
Publics
10.2021 - 11.2022
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Members Admistrator
The Naval Club
11.2016 - 09.2021
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
The Naval Club
08.2013 - 11.2016
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Waiter
The Naval Club
09.2011 - 08.2013
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
GCSEs/Brevet -
College Victor Hugo
FranceA-Levels/Baccalauréat -
Lycee Paul Eluard
France Skills
Problem solving skills
Customer Focused
Fluent in French and English
Timeline
Executive Assistant (Hybrid Role)
ITC Staffing
11.2022 - 04.2024
Executive Assistant ( Maternity Cover)
Publics
10.2021 - 11.2022
Members Admistrator
The Naval Club
11.2016 - 09.2021
Receptionist
The Naval Club
08.2013 - 11.2016
Waiter
The Naval Club
09.2011 - 08.2013
GCSEs/Brevet -
College Victor Hugo
A-Levels/Baccalauréat -
Lycee Paul Eluard
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