Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
HASAN MASUM

HASAN MASUM

LONDON,Newham

Summary

Skilled professional with expertise in teamwork, multitasking, and problem-solving. Proven track record in customer engagement and product knowledge, leading to improved customer experiences and increased sales. Proficient in visual merchandising, enhancing store presentation and driving revenue growth. Focused on leveraging skills to contribute to organizational success in fast-paced environments.

Overview

2
2
years of professional experience

Work history

Brand Representative

GEOX
Oxford Street, City of Westminster
03.2025 - Current
  • Delivered exceptional customer service, representing brand values at John Lewis.
  • Maintained accurate pricing and merchandising standards across multiple footwear brands.
  • Provided expert fitting advice, ensuring customer comfort and style preferences were met.
  • Collaborated with cross-departmental teams to optimise operations during peak hours.
  • Supported promotional campaigns by staying informed about offers and new arrivals.

Team Member

PRET A MANGER
Paddington, City of Westminster
03.2023 - Current
  • Greeted customers warmly to foster a positive experience while taking orders efficiently.
  • Delivered high-quality food and beverage service, adhering strictly to health and safety protocols.
  • Operated till for accurate and efficient processing of customer payments.
  • Maintained a well-organised, fully stocked cafe environment to enhance operational efficiency.
  • Collaborated with team members to manage peak periods, ensuring swift service delivery.

Sales Associate

SOLETRADER
Oxford Street, City of Westminster
03.2023 - 05.2025
  • Assisted customers in selecting appropriate footwear through personalised recommendations.
  • Maintained an organised store layout, displaying products per company guidelines and seasonal trends.
  • Facilitated accurate customer purchases to ensure a seamless checkout experience.
  • Supported store operations by ensuring products were well-organised and visually appealing.
  • Resolved customer inquiries and complaints professionally to enhance shopping experiences.

Stockroom Associate

SKECHERS
Oxford Street, City of Westminster
12.2024 - 01.2025
  • Efficiently managed stockroom operations, ensuring accurate receipt and organisation of merchandise.
  • Conducted regular inventory checks to monitor stock levels and replenish sales floor as needed.
  • Coordinated with sales associates and management to fulfil stock requests promptly.
  • Maintained a clean and safe stockroom environment, adhering to health and safety standards.
  • Assisted in processing deliveries, including unpacking and labelling products for sale.

Education

Bachelor's degree - Business and Human Resource Management

Birkbeck, University of London, City of Westminster
10.2025 -

With a growing understanding of HR challenges, I bring a strong foundation in key areas such as talent development, employee relations, organisational behaviour, and workforce planning. Equipped with excellent analytical abilities, technical proficiency, and strong interpersonal communication skills, I am eager to apply my knowledge and contribute to solving HR challenges in a dynamic, fast-paced environment. I look forward to leveraging my skills to support organisational success and enhance employee experiences.

Skills

  • Teamwork and collaboration
  • Multitasking abilities
  • Problem-solving expertise
  • Self-discipline
  • Customer engagement strategies
  • Product knowledge
  • Visual merchandising techniques

Languages

ENGLISH
Advanced
BENGALI
Native

Affiliations

  • Content Creation
  • Watching Documentaries and Movies
  • Listening Audio Books

References

References available upon request.

Timeline

Birkbeck, University of London - Bachelor's degree, Business and Human Resource Management
10.2025 -
Brand Representative - GEOX
03.2025 - Current
Stockroom Associate - SKECHERS
12.2024 - 01.2025
Team Member - PRET A MANGER
03.2023 - Current
Sales Associate - SOLETRADER
03.2023 - 05.2025

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HASAN MASUM