Hevya Awat Nabi

• Delivered translation services between German, Kurdish Sorani, Kurmanji, and English, ensuring accurate communication across languages.
• Supported legal and business professionals with timely verbal translations of documents, enhancing understanding in critical situations.
• Coordinated interpretation during conferences, meetings, and presentations in Kurdish Sorani, Kurmanji, German, and English, fostering effective dialogue among participants.
• Utilised linguistic skills in hospitals to meet specialised communication needs.

• Processed cash, card, and gift aid transactions, ensuring accurate till operations.
• Provided attentive service by responding promptly to customer enquiries and fulfilling order requests.
• Inspected second-hand goods upon delivery to ensure products were visually appealing and in good working order.
• Resolved customer issues and complaints using effective problem-solving techniques, improving customer experience.
• Delivered friendly and helpful service, contributing to enhanced customer satisfaction.

Assisted healthcare professionals for 100+ hours in fast-paced environment, facilitating communication between doctors, nurses, and admin staff. Cared for patients by assisting with tasks, delivering excellent bedside manner, and preparing food and beverages for patients and visitors.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.