Hevi Mahmood
Wrexham
Summary
I am currently a Law student with volunteering experience across community support, advice services, and university-led outreach projects. My interest in law, public protection, and regulatory compliance developed after moving to the UK to study and through working with individuals from diverse and vulnerable backgrounds.
Through my roles with Citizens Advice, Bawso, and the University of Chester Sanctuary Seekers Project, I have developed strong communication, teamwork, organisation, and client support skills while working within professional and community-focused environments. I am particularly interested in developing a career in enforcement and public protection, and believe this trainee role would provide an excellent opportunity to build my skills further.
Overview
3
3
years of professional experience
Work history
volunteer student project Manager
Drop-Session
Ellesmere Port, Cheshire
2026.02 - Current
- Supported sanctuary seekers and vulnerable individuals during community drop-in sessions in Ellesmere Port.
- Assisted service users with a range of practical needs, guidance, and access to local support services.
- Worked alongside university staff, support officers, and community organisations within a collaborative project environment.
- Helped coordinate and manage aspects of the student-led support project and community sessions.
- Engaged with individuals from diverse cultural and linguistic backgrounds respectfully and professionally.
- Contributed to community-focused initiatives aimed at improving access to support and inclusion.
- Developed leadership, teamwork, communication, and organisational skills through voluntary project work.
Volunteer
Organisation Bawso
Wrexham
2025.04 - Current
- Assisted support workers during client visits and community outreach activities across the local area.
- Acted as an interpreter between clients and staff to support clear communication and access to services.
- Supported individuals from diverse cultural and social backgrounds respectfully and professionally.
- Helped service users feel comfortable and supported when accessing assistance and guidance.
- Assisted with organising information and maintaining accurate records where required.
- Worked effectively as part of a team within a fast-paced community support environment.
- Developed strong interpersonal, communication, and cultural awareness skills through volunteer work.
Volunteer
Citizens Advice
Wrexham
2023.01 - 2024.11
- Provided first-contact support to clients over the telephone, listening carefully to concerns and gathering relevant information professionally and confidentially.
- Referred clients to appropriate advisers and support services based on individual circumstances and needs.
- Supported advisers and staff with administrative duties, case handling procedures, and accurate record keeping.
- Worked with individuals from diverse and sometimes vulnerable backgrounds while maintaining professionalism, empathy, and confidentiality.
- Followed organisational procedures relating to safeguarding, data protection, and client confidentiality.
- Developed strong communication, teamwork, organisation, and problem-solving skills within a regulated advice environment.
- Data Assurance Training
- Safeguarding Training
- SMCR 1 & SMCR 2 Training
- Adviser Learning Programme (ALP)
- Immigration & Work Advice Course – OISC Level 1 Awareness
Education
Level 1 Diploma in Employability Skills -
Cole cambria (Yale)
Wrexham 09/2023 - 06/2024
Level 1 BTEC -
Cole cambria (Yale)
Wrexham 09/2023 - 06/2024
ESW Comms Level 2 -
Cole Cambria (Yale)
Wrexham 09/2023 - 05/2024
essential Application of Number Skills Level 2 -
Cole Cambria (Yale)
Wrexham 09/2023 - 05/2024
Access Higher Education Diploma Level 3 -
Cole Cambria (Yale)
Wrexham 09/2024 - 06/2025
LLB Law -
University of Chester
Chester, Cheshire 10/2025 -
Skills
- Strong communication and interpersonal skills developed through volunteering roles within community organisations and client-facing services
- Experience handling confidential and sensitive information in a professional and responsible manner
- Good organisational and administrative skills, including accurate record keeping and attention to detail
- Ability to work effectively both independently and as part of a team in fast-paced environments
- Experience supporting individuals from diverse and vulnerable backgrounds
- Completed safeguarding and data assurance training through voluntary work
- Competent in Microsoft Office applications, including Word, Excel, and Outlook
- Strong interest in law, regulatory compliance, public protection, and enforcement developed through current Law degree studies and community-based volunteering experience
Timeline
volunteer student project Manager
Drop-Session
2026.02 - Current
Volunteer
Organisation Bawso
2025.04 - Current
Volunteer
Citizens Advice
2023.01 - 2024.11
Level 1 Diploma in Employability Skills -
Cole cambria (Yale)
09/2023 - 06/2024
Level 1 BTEC -
Cole cambria (Yale)
09/2023 - 06/2024
ESW Comms Level 2 -
Cole Cambria (Yale)
09/2023 - 05/2024
essential Application of Number Skills Level 2 -
Cole Cambria (Yale)
09/2023 - 05/2024
Access Higher Education Diploma Level 3 -
Cole Cambria (Yale)
09/2024 - 06/2025
LLB Law -
University of Chester
10/2025 -