Summary
Overview
Work history
Education
Skills
Technical Proficiencies/Tools
References
Timeline
Generic

Heven Berhe

London

Summary

Highly organised and proactive Executive Assistant with a refined eye for detail and a background in the beauty and healthcare industries. Skilled in orchestrating complex executive schedules, streamlining operations, and delivering seamless, polished support to senior leadership. Known for blending efficiency with finesse, maintaining discretion, and cultivating strong professional relationships. Passionate about creating elevated experiences that enhance both organisational success and client wellbeing, thriving in fast-paced, high-standard environments where precision and presentation matter.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Laser Therapist / Receptionist

Laser Clinics, London
London
05.2024 - 07.2025
  • Delivered a professional and welcoming first impression, increasing client satisfaction and retention through exceptional front-of-house service.
  • Boosted repeat bookings by creating tailored treatment plans that addressed individual client needs and goals.
  • Maintained 100% accuracy in client records, ensuring compliance with data protection and industry regulations.
  • Improved scheduling efficiency by effectively managing executive calendars and optimising appointment slots.
  • Enhanced operational workflow by streamlining document management and administrative processes.

Laser Therapist

Beauty and Melody, London
London
05.2022 - 04.2024
  • Coordinated daily operations to ensure seamless workflows and executive support.
  • Maintained treatment spaces to exacting brand and compliance standards.
  • Managed bookings and enquiries to optimise scheduling efficiency.
  • Monitored and followed through on key tasks and deadlines, providing aftercare support that improved efficiency and outcomes.
  • Streamlined processes to improve service delivery and reduce downtime.

Aesthetician

New York Laser, London
London
01.2021 - 04.2022
  • Efficiently managed appointment scheduling and client bookings for a wide range of beauty treatments, often balancing competing priorities.
  • Maintained accurate and confidential client records with a high level of attention to detail.
  • Prepared treatment rooms, ensuring all equipment was clean, fully stocked, and ready for use.
  • Processed payments and provided flexible administrative support to the management team.
  • Supported smooth daily operations by handling ad-hoc tasks and assisting wherever needed, whilst adapting quickly to varied client needs.

Customer Service Advisor

Holland & Barrett, London
London
02.2019 - 12.2020
  • Professionally handled incoming calls, emails, and customer queries, ensuring timely responses and efficient issue resolution.
  • Assisted in managing relationships with the Regional Manager and team, establishing smooth collaboration and operational efficiency.
  • Provided tailored advice on vitamins, supplements, and natural remedies, supporting customers in selecting products to meet their individual needs.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Conducted client consultations and developed tailored treatment plans to drive satisfaction and loyalty.

Administrative Assistant

Lambeth College, London
London
09.2018 - 12.2019
  • Resolved day-to-day operational challenges across Front of House and Meeting Rooms, confirming minimal disruption to business activities.
  • Planned and delivered events, social activities, and internal projects and timelines to achieve successful outcomes.
  • Controlled procurement, office supplies, catering, and travel arrangements, consistently monitoring costs to stay within budget.
  • Prepared meeting materials using Excel, Word, and PowerPoint, ensuring accuracy and timely delivery.
  • Managed health and safety requirements, including fire training records and organising fire drills.

Education

Level 5 - Micro needling

LC Aesthetics
09.2020 - 05.2022

Level 2 & Level 3 Beauty Therapy, Level 4 Laser & IPL -

Queens Academy
05.2020 - 05.2022

BTEC Level 2 & Level 3 - Applied Science

Lambeth College
09.2014 - 06.2016

GCSEs - Science (C), Product Design (B), Maths (C), English (C)

Burntwood School
09.2014 - 06.2016

Skills

  • Diary and Schedule Management
  • Communication Skills
  • Organisational Skills
  • Multitasking and Flexibility
  • Event Planning and Appointment Coordination
  • Problem Solving
  • Google Workplace
  • Time Management
  • GDPR
  • Project Management Tools (Microsoft Project)
  • Video Conference Tools (Zoom and Teams)
  • Budget & Expense Management

Technical Proficiencies/Tools

Microsoft Office Suite (Advanced) | Fresha, Zenoti, Treatwell (Booking system) | Canva | Adobe Premier Pro | Adobe Lightroom | Adobe Photoshop | Cap Cut

References

References available upon request.

Timeline

Laser Therapist / Receptionist

Laser Clinics, London
05.2024 - 07.2025

Laser Therapist

Beauty and Melody, London
05.2022 - 04.2024

Aesthetician

New York Laser, London
01.2021 - 04.2022

Level 5 - Micro needling

LC Aesthetics
09.2020 - 05.2022

Level 2 & Level 3 Beauty Therapy, Level 4 Laser & IPL -

Queens Academy
05.2020 - 05.2022

Customer Service Advisor

Holland & Barrett, London
02.2019 - 12.2020

Administrative Assistant

Lambeth College, London
09.2018 - 12.2019

BTEC Level 2 & Level 3 - Applied Science

Lambeth College
09.2014 - 06.2016

GCSEs - Science (C), Product Design (B), Maths (C), English (C)

Burntwood School
09.2014 - 06.2016

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