Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hetty Kitson

Holt,Norfolk

Summary

I'm an experienced professional with a solid background front of house as well as in the kitchen and handling tough situations. I've got skills in promoting brands, training staff, and managing table booking systems. I'm also well-versed in health and safety, equipment upkeep, COSHH, budgeting, and forecasting, along with creating rotas and event planning. Plus, I'm a trained fire warden at the workplace.

I'm passionate about restaurant management and always strive to deliver great dining experiences. I'm skilled in training teams, providing excellent customer service, and improving operations to boost restaurant performance. I'm all about creating a positive environment that supports business growth and keeps customers happy.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Restaurant manager

Byfords
Holt, Norfolk
02.2020 - 04.2025
  • Overseeing the running of one of North Norfolk's busiest establishments.
  • directly managing over 30 staff members.
  • Trained new team members, enhanced service quality.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Streamlined staff rotas to optimise efficiency.
  • Managed daily operations for smooth restaurant functioning, Serving over 500 customers a day on peak days.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Gained experience in all restaurant activities, including waiting, bar and front of house.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • maintained the System EPOS, allowing us to seamlessly integrate menus directly into the till system.

Hospitality Co-ordinator

The Great Hospital
Norwich
02.2017 - 02.2020
  • Responsible for the planning and delivery of all internal and external events
  • The management of the F&B side of the business
  • Promoting the venue for private, corporate and charity events
  • Communicating effectively and building strong relationships with new and existing clients
  • Consulting with all departments to ensure the smooth delivery of events
  • Ordering alcohol stock for functions & ensuring levels are kept to ensure profit margins are met
  • Undertaking all administration for events
  • Liaising with new and existing clients to keep a good relationship and repeat business
  • Assisting in the kitchen if required

Chef de Partie

The Dining Rooms Cinema City
10.2015 - 02.2017
  • Assist the head chef / sous chef with the daily running of the kitchen
  • Preparing, cooking and plating all dishes on the menu
  • Monitoring portion and waste control to maintain profit margins
  • Good organisational skills
  • Ensuring high standards of food hygiene and the daily upkeep of the EHO regulations
  • Keeping up to date with allergens

Commis chef

The Dining Rooms Cinema City
06.2015 - 10.2015
  • Multi-tasking with the duties I was given
  • Assisting all other chefs in the kitchen
  • Setting up my station in preparation of service
  • Preparing vegetables, meats and bases of dishes
  • Assisting with stock rotation

Butterflies coffee shop
05.2013 - 06.2015
  • Working in a busy local garden centre coffee shop while studying at City College Norwich
  • Duties include:
  • Taking orders
  • Serving customers
  • Barista
  • Washing and cleaning
  • Preparing and cooking food when required
  • Using the till
  • Stock rotation

Canary Catering
08.2012 - 05.2013
  • During my time at Canary Catering I worked in different departments, this included the Gunn Club, Yellows, Hucks Club, The Players Lounge, Top of the City and Top of the Terrace, on both match day's and at Corporate events
  • Duties include:
  • Waitressing
  • Serving customers
  • Setting tables
  • Washing up and clearing down tables

Education

GCSE - English, Mathematics, Core Science, Additional Science, Drama, Home Economics

Langley School
Loddon, Norfolk
09.2010 - 07.2012

VRQ Level 2 - Professional Cookery

City college Norwich
09.2013 - 07.2014

VRQ Level 1 - Professional Cookery

City college Norwich
09.2012 - 07.2013

VRQ level 3 - Professional cookery

City college Norwich
09.2014 - 07.2015

Skills

  • Advanced culinary knowledge
  • Crisis management capabilities
  • Brand promotion knowledge
  • Staff training
  • Table booking system operation
  • Health and Safety Compliance
  • Equipment Maintenance
  • COSHH
  • Budgeting and forecasting
  • Staff scheduling
  • Health, safety and environment (HSE) compliance
  • Rotas and scheduling
  • Event planning and coordination
  • Workplace fire warden
  • P and L accountability

Certification

  • Full UK driving licence
  • Automated external defibrillation certified
  • First aid at work
  • Safeguard certified
  • Fire marshal certified

References

References available upon request.

Timeline

Restaurant manager

Byfords
02.2020 - 04.2025

Hospitality Co-ordinator

The Great Hospital
02.2017 - 02.2020

Chef de Partie

The Dining Rooms Cinema City
10.2015 - 02.2017

Commis chef

The Dining Rooms Cinema City
06.2015 - 10.2015

VRQ level 3 - Professional cookery

City college Norwich
09.2014 - 07.2015

VRQ Level 2 - Professional Cookery

City college Norwich
09.2013 - 07.2014

Butterflies coffee shop
05.2013 - 06.2015

VRQ Level 1 - Professional Cookery

City college Norwich
09.2012 - 07.2013

Canary Catering
08.2012 - 05.2013

GCSE - English, Mathematics, Core Science, Additional Science, Drama, Home Economics

Langley School
09.2010 - 07.2012

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Hetty Kitson