Hetalben Patel
Wraysbury,Windsor and Maidenhead
Summary
Accomplished Customer Service Representative of five years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Lead volunteer
Scope Charity Shop
Slough, Berkshire
06.2023 - Current
- Processed program and volunteer data to distribute reports to key stakeholders.
- Developed and conducted all programs, activities and events complying with health and safety guidelines.
- Conducted ongoing evaluation and assessment of volunteers and programs, implementing necessary changes.
- Trained recruited volunteers by developing and implementing skill based training programs.
Customer service assistant
Costcutter Express
Slough, Berkshire
02.2018 - Current
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Adhered strictly to policies and procedures for continued company compliance.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
GCSEs - Maths, Science, English, Home Science
Traj High School
Traj India 04.2000 - 03.2005
Skills
- Store merchandise stocking
- Complaint handling
- Loss prevention
- Till accuracy
- Cash counting machine operations
- Bagging and packaging
- Restocking inventory
- Customer relations
- Money management
Languages
English
Upper intermediate
Hindi
Fluent
Gujarati
Fluent
Punjabi
Advanced
Timeline
Lead volunteer
Scope Charity Shop
06.2023 - Current
Customer service assistant
Costcutter Express
02.2018 - Current
GCSEs - Maths, Science, English, Home Science
Traj High School
04.2000 - 03.2005