Summary
Overview
Work history
Projects
Certification
Education
Skills
Interests
Timeline
Generic
Het Patel

Het Patel

Summary

Dedicated IT professional with more than 2 years of experience in contributing to organisation's success by maintaining company's IT System and crucial database. Also a great team player to succeed in retail store's sales target and archive daily KPI goal by providing excellent customer service.

Overview

2
2
years of professional experience
4
4
Certification

Work history

IT Freelancer

Upwork
Remote
09.2023 - Current

Services Provided as freelancer

  • Microsoft Excel data filtering, charting and dashboard.
  • Full stack website developing.

Sales Assistant

Sports Direct
Kew, Richmond upon Thames
03.2022 - Current
  • Involved in direct face to face sales with customers.
  • Provided High quality customer service to customers involving high-end-labels luxury brands such as Boss, Calvin Klein, Tommy Hilfiger, Lacoste, C.P. Company, Armani Exchange, LEVIS etc.
  • Leading team and plan everyday task to achieve best sales and store stock replenishing target.
  • Exceeding sales and store KPI targets by suggesting products while processing payments at till.

Computer System Analyst

Secured Service Agency Pvt. Ltd
08.2019 - 12.2021
  • Implemented cloud computing solutions to enhance performance by 40% and meet the organizational needs of IT systems.
  • Conducted technical analysis and utilized tools such as Python, SQL, Power BI, Tableau, and Apache for data mining, analysis, and statistical modeling.
  • Managed databases and ensured efficient data replication for seamless access and retrieval.
  • Developed and executed system testing plans to ensure successful deployments and provided end-user training.
  • Proactively monitored system performance using established criteria to identify and resolve issues.
  • Contributed to cost-cutting initiatives and 30% of the organization's costs were cut. by investigating organizational needs and putting in place effective equipment solutions.
  • Installed and set up systems while troubleshooting and resolving any encountered problems.

Projects

Mobile Cloud Computing Research and Prototype Project

  • Researched Mobile Cloud Computing for Master's degree.
  • Addressed data security concerns in both cloud types.
  • Created a prototype model enhancing security by 70%.
  • Proposed mobile cloud computing for improved processing power and manageability.

QR-Based Restaurant Ordering App Project

  • Developed Android app and website for restaurant orders.
  • customers use QR codes on tables to access menus.

Streamlined food ordering process for improved dining experience.

End-to-End Encrypted Private VPN Project

  • Designed and deployed a private VPN.
  • Implemented end-to-end encryption on Linux.
  • Enhanced security and privacy for network communication.

Certification

  • Excel Data Analysis and Reporting, Udemy
  • Practical Power Bi Guide, Udemy
  • Cloud Computing 101, AWS educate
  • Azure Cloud Fundamentals, University of East London

Education

MSc - Big Data Technologies

University of East London
London
05.2023

Bachelor of Technology - Information Technology

Parul University
Vadodara
05.2019

Diploma - Information Technology

Parul Polytechnic Institute
Vadodara
05.2016

Skills

    Hard Skills

  • Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, ERP systems; learns new software
  • Power BI
  • Cloud Fundamentals
  • SQL, C, C, HTML, Python
  • Network troubleshooting
  • Software diagnosis
  • Exceptional telephone etiquette
  • Troubleshooting proficiency
  • Soft Skills

  • Communication
  • Customer Service
  • Leadership
  • Teamwork
  • Problem solving
  • Time management

Interests

Sports including Cricket and Vollyball, Travel and exploring new places, Study technology and motivate to learn new things.

Timeline

IT Freelancer

Upwork
09.2023 - Current

Sales Assistant

Sports Direct
03.2022 - Current

Computer System Analyst

Secured Service Agency Pvt. Ltd
08.2019 - 12.2021

MSc - Big Data Technologies

University of East London

Bachelor of Technology - Information Technology

Parul University

Diploma - Information Technology

Parul Polytechnic Institute
Het Patel