Summary
Overview
Work History
Education
Skills
Languages
Achievements
Timeline
Generic
Hesham Ameesh

Hesham Ameesh

Dubai,DU

Summary


Dedicated Senior Cabin Crew Member with nearly 10 years of experience in delivering exceptional customer service and ensuring the safety and comfort of passengers in a fast-paced, high-pressure environment. Skilled in hospitality, with a strong background in hotels, restaurants, and semi-luxury retail, complemented by expertise in mystery shopping for renowned brands across the MENA region. Known for excellent communication, training, and mentoring skills, with a proven ability to foster a positive and professional work environment. Passionate about elevating service standards and sharing industry knowledge through effective training and leadership.

Overview

12
12
years of professional experience

Work History

Senior Flight Attendant/ Cabin Crew

Flydubai
04.2015 - Current
  • Company Overview: Dubai Aviation Corporation.
  • Upheld company standards of professionalism and appearance at all times, representing the brand positively during flight operations.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Streamlined in-flight service processes to minimize delays and maximize passenger comfort throughout the journey.
  • Collaborated with pilots and cabin crew members, ensuring effective communication and seamless operation of all flights.

(Part Time) Mystery Shopper

Customex Solutions
06.2020 - 04.2024
  • Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
  • Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
  • Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.
  • Contributed to the development of effective marketing strategies through analyzing promotional materials and tactics within stores.

Operation Coach

Sacoor Brothers
01.2013 - 04.2015
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
  • Advise sales and billing departments of transportation charges for customers' accounts.
  • Provide product information, using lectures, films, charts, or slide shows.
  • Train demonstrators to present a company's products or services.
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.

Education

Bachelor of Science - Tourism and Hospitality Management

HIHTM
Hurghada, Red Sea
08.2011

Skills

  • Leadership
  • Crisis Management
  • Customer Service Training
  • Culture Awareness
  • Safety and First Aid
  • Conflict Resolution

Languages

Arabic
Native language
Arabic
Proficient
C2
English
Upper intermediate
B2
Russian
Intermediate
B1

Achievements

  • Most reliable cabin crew 2017,2018 & 2019
  • Recognition for outstanding attendance 2023
  • completed the future talent program October 2023
  • perfect scores during annual recurrent training 2024


Timeline

(Part Time) Mystery Shopper

Customex Solutions
06.2020 - 04.2024

Senior Flight Attendant/ Cabin Crew

Flydubai
04.2015 - Current

Operation Coach

Sacoor Brothers
01.2013 - 04.2015

Bachelor of Science - Tourism and Hospitality Management

HIHTM

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Hesham Ameesh