HESAM JELANI
Stockport
Summary
Highly motivated and detail-oriented individual with a strong interest in pursuing a career in accounting. Seeking a project management graduate or trainee role to leverage management skills, customer service experience, and dedication to learn and contribute to a dynamic team. Committed to developing further knowledge and skills to support the business operations of a reputable organization. Supported by a year in the financial and banking sector for HSBC specializing in customer service and financial advice.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HSBC UK
Salford, Oxfordshire
10.2019 - 09.2020
- Facilitated customer engagement by building rapport and providing support to over 100 customers per week via telephone, resulting in increases in customer satisfaction ratings.
- Operating online payment systems
- Provided accurate financial information to over 100 customers per week, enhancing satisfaction ratings through effective communication and tailored financial solutions.
- Managed over 50 customer complaints per week, providing appropriate solutions to guarantee positive outcomes.
- Assisted 30 customers daily by leveraging product knowledge and service expertise, resulting in increases in customer satisfaction ratings over six-months
- Answered customer telephone calls promptly and improved on-hold wait times.
- Processed inbound customer calls, providing information on service or product upgrades
Sales Assistant
Co-op
Stockport, Stockport
09.2020 - 04.2024
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Worked energetically to maintain efficient operations during peak trading hours between 3pm-10pm daily.
- Assisted customers in locating specific items to boost customer satisfaction by 10-20% daily.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Carefully monitored building security, ensuring safe, responsible key-holding and locking up processes while managing shifts and leading the team demonstrating team leadership skills.
Stockroom Assistant
JD Sports
Trafford Park, Trafford
04.2024 - 08.2024
- Maintained and cleaned stockroom to ensure easy, safe access for team members.
- Received, unpacked and sorted 50-100 box deliveries.
- Used barcode scanners to document inventory transactions, maintaining accuracy and efficiency throughout stock room.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Performed daily stock replenishment on 10-12 rails daily to maximise sales opportunities.
Education
Bachelor of Science - Aeronautical Engineering
University of Salford
Manchester 09.2021 -
HNC Mechanical Engineering - Mechanical Engineering
Trafford College
Manchester 09.2020 - 07.2021
Psychology A-Level, Maths A-Level - Psychology, Mathematics
Loreto Sixth Form College
Manchester 09.2017 - 07.2019
9 GCSEs - Broad Range of Subjects
The Kingsway School
Stockport 09.2012 - 07.2017
Skills
- Microsoft Office profficiency
- AutoCad knowledge
- Full UK driving licence holder
- Target Driven
Affiliations
- Currently tutor in mathematics to KS3 level students sharing mathematical knowledge and preparing them for future examinations
- Interested in current business trends, following influencers such as GaryVee and using Finimize app
- Experienced traveller having explored all parts of the world including USA, Thailand, Himalayas and many more
- Interested in current trends such as Artificial Intelligence and keeping an eye out on its progression
Timeline
Stockroom Assistant
JD Sports
04.2024 - 08.2024
Bachelor of Science - Aeronautical Engineering
University of Salford
09.2021 -
HNC Mechanical Engineering - Mechanical Engineering
Trafford College
09.2020 - 07.2021
Sales Assistant
Co-op
09.2020 - 04.2024
Customer Service Representative
HSBC UK
10.2019 - 09.2020
Psychology A-Level, Maths A-Level - Psychology, Mathematics
Loreto Sixth Form College
09.2017 - 07.2019
9 GCSEs - Broad Range of Subjects
The Kingsway School
09.2012 - 07.2017
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