Hermione Thomas

Enhanced guest satisfaction by providing excellent customer service.

• Assisted in checking in residents
• Worked closely with other staff
• Overcame communication difficulties with non English speaking students.
• Ensured smooth operations for daily concierge activities.
• Handled complaints professionally, resolving issues promptly.
• Maintained up-to-date knowledge of rules and regulations of the building.
• Managed front desk operations effectively during peak hours.
• Issued residents room keys with advice on location and access.
• Applied First Aid knowledge when appropriate
• Effective Conflict Revelation
• Established effective rapport with students
• Prompt problem resolution.
• Learned basic maintenance skills
• E.g. Checked in then guided 4 new residents to their rooms on ones own while doing reception.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Displayed energy and enthusiasm in fast-paced environment.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• E.g. Managed and helped over 50 guests daily and more in peak season for example Christmas

• Fostered customer loyalty through attentive service and personal acknowledgements.
• Collaborated with large team.
• Created welcoming environment with friendly interactions and prompt service.
• Adapted quickly to changing work schedules, maintaining productivity during peak hours.
• Trained new employees to ensure consistent quality of service.
• Managed conflict resolution to maintain positive atmosphere.
• Greeted and directed visitors, creating positive and welcoming first impression.
• E.g. Managed helping guests with apps or with enquirers about village.
• E.g. Team Have goals to fill for daily shift. for example 10 surveys completed. 3 moments of kindness. 10 membership sign ups.

• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• E.g. Queue could have over 50 people in it at time while 100 want to join.

• Promptly resolved complaints, leading to increased customer satisfaction rates.
• Took additional responsibilities during staff shortages; maintaining stall's operational efficiency.
• Managed cash transactions accurately to avoid discrepancies at day's end.
• Provided excellent customer service for loyal client base by building strong relationships with customers through friendly interactions and good communication skills.
• Kept kitchen, preparation and service areas spotlessly clean and tidy for enhanced food hygiene standards.
• Processed customer payments with mobile technology.
• Sold foods and beverages ready for immediate consumption in streets and public places.
• E.g. Sold over 25 burgers on slow day.