Hermione Bowman

August 2022- October 2024

Sales Advisor- River Island, Hull

• Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Maintaining currency on industry trends and participation in professional development opportunities to strengthen product and service knowledge.
• Providing polite and friendly assistance to deliver an exceptional customer experience.
• Approaching customers and helping them with their needs.
• Dealing politely with customer complaints and help resolve them.
• Excellent customer care skills.
• Can work efficiently and accurately in a fast-paced service driven environment.
• Manage the checkout including processing orders, refunds and credit notes and processing transactions via both cash and card.
• Provide training to new members of staff, ensuring they are fully compliant with company policies, providing them with guidance on the checkout and showing them expected standards of service.
• Achieving personal sales and targets, alongside supporting the store to achieve store targets.
• Crucial time management working part-time for River Island alongside full-time college studies.

March 2021- August 2022

Handmade Rosettes Limited, Hull

• Relied and trusted on by managing director to complete orders independently.
• Dependable to work extra shifts at short notice and flexible to complete jobs whether this be starting earlier or finishing later.
• Worked efficiently and accurately to manufacture, package and dispatch orders.
• Provided a level of service to keep production at a certain level which is the benchmark of the company without letting the quality and standard deteriorate.
• Reached deadlines and dates to fulfil customer satisfaction.